In 2016 we undertook a comprehensive consultation on our main indemnity scheme, the Clinical Negligence Scheme for Trusts (CNST). This has equipped us with valuable feedback to form this strategy and our plans for reforming the scheme for the next five years.

These plans are captured in our report on the consultation. In the past two years, we have also undertaken customer surveys across our functions and used that feedback to improve our services. Finally, we have started to work more closely with our partners, both the health Arms Length Bodies (ALBs) and more broadly across the healthcare and civil justice systems.

For example in 2016, for the first time, we issued our prices for NHS members in October in order to support the financial planning process. We do not intend to stop there and see consultation as a critical part of our future development, so that we are constantly assessing how our work supports that of others and ensuring that our priorities are aligned. It is our aim to be integral to the healthcare system and to play an active part in informing and shaping future plans.

This means ensuring that our plans are directly linked to those of our partners and in particular, the NHS Five Year Forward View, and the two-year NHS business planning cycle. With that in mind, we will refresh our strategy regularly, being accountable to the Department of Health (DH) through our annual business plans. Our financial planning will extend as far as possible into the future as feasible given the inherent uncertainties surrounding the liabilities. We will continue to consult and to carry out regular customer surveys and the level of face-to-face engagement with our stakeholders will increase significantly.