NHS Resolution’s recent long term impact survey has found that our Practitioner Performance Advice (Advice) education programme is helping NHS organisations strengthen their approach to managing practitioner performance concerns, build organisational capability and support fair and proportionate decision-making.
The Advice Education Impact Survey gathered feedback from senior leaders working in organisations that have participated in Advice education programmes, including our Case Manager and Case Investigator training. Responses demonstrate the positive contribution education can make to improving local systems, processes and confidence in managing concerns effectively.
Nine out of ten respondents (90%) reported that Advice education had contributed to better outcomes in resolving performance concerns and improved organisational capability. In addition, ten out of ten respondents (100%) reported that the training had supported their organisation’s Case Managers and Case Investigators to manage performance issues proportionately and fairly.
The survey also highlighted a range of practical improvements organisations have experienced as a result of engaging with Advice education:
- Increased access to trained Case Investigators and Case Managers.
- Improved quality of investigation Terms of Reference.
- Stronger frameworks to support Case Managers and Investigators.
- Improved quality of investigation reports.
- Better collaboration between HR professionals and clinical leads.
Respondents also shared examples of how they have applied the learning in practice.
As CEO I feel the Board has much greater assurance of our polices/procedures and frameworks as a result of the training. I believe we have robust framework in place.
Andy Hilton, CEO, Primary Care Sheffield
No change in policy but better links between HR general and doctor-specific policies.
Medical Director, Gloucestershire Hospital NHS Foundation Trust
I always really appreciate the advice and expertise PPA offer.
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The findings demonstrate NHS Resolution’s ongoing commitment to support NHS organisations in managing practitioner performance and behavioural concerns fairly, effectively and proportionately. Through a range of workshops, training programmes and educational resources, Advice helps promote and model a holistic approach to the management and resolution of concerns and support the retention of a skilled and valued clinical workforce.
Find out more
Practitioner Performance Advice delivers education to NHS organisations to support the effective, fair and proportionate management of practitioner performance and behavioural concerns. Visit the education webpage to find out more about available workshops, resources and learning opportunities.
