Our aims

  • Increase understanding of the drivers of claims costs, including both the root causes of incidents and the factors which cause an incident to turn into a claim
  • Have a comprehensive understanding of the needs of those who use our services so that we can target our resources in those areas where we will add the most value
  • Increase the level of understanding amongst our members of the benefits of the indemnity schemes, the drivers of costs and how annual contributions are set, including the steps that organisations can take to reduce their indemnity costs
  • Share meaningful and valuable data at both a local and national level and work with others to triangulate this with other information in order to drive improvement
  • Inform and support the development and implementation of the cross government strategy on the costs of clinical negligence
  • Have a long-term plan for how we collect, store, process and share information which future-proofs our systems and ensures that we able to meet our objectives whilst complying with existing and emerging data protection law

What we will continue to do in 2018/19

Provide expert input to inform ongoing policy development and implementation including:

  • the cross government strategy on addressing the costs of clinical negligence claims following the recent National Audit Office report and Public Accounts Committee recommendations;
  • the proposed introduction of fixed recoverable costs for lower value clinical negligence claims;
  • the proposed introduction of a Rapid Resolution and Redress scheme for brain injury at birth;
  • the development of a state backed indemnity scheme for general practice;
  • proposed changes to legislation concerning the personal injury discount rate; and
  • work to develop Maintaining High Professional Standards in the Modern NHS.

Launch and start to utilise our new data warehouse and reporting software in order to support the more effective analysis of data. Undertake the required work to be ready for changes to data protection law such as the General Data Protection Regulation and to retain certification for ISO 27001.

Move forward with memorandums of understandings with our partners which encompass data sharing arrangements which comply with new legal requirements.

Run a combined customer survey across all of our operations in order to obtain comprehensive feedback on our services. This will repeat the 2017/18 survey to benchmark and monitor progress and supplemented by input from existing stakeholder groups.

As part of our review of the claims team structure, identify opportunities to increase the use of our data to identify patterns which suggest excessive claiming for damages or costs or potentially fraudulent activity.

Increase the amount of intelligence available to manage the performance of our suppliers effectively, including external sources.

Issue revised and improved claims scorecards, working closely with providers in supporting them to utilise the tool to improve safety and reduce harm and subsequent claims.

Work closely with GIRFT in supporting our joint aims and the benchmarking of claims data on national dashboards.

Continue our ongoing membership and support of key patient safety initiatives including the Maternity Transformation Programme Board and the Royal College of Obstetricians and Gynaecologists Each Baby Counts programme.

Ongoing work to grow the Early Notification scheme to capture all incidents resulting in potential severe brain injury at birth within 30 days. Supported by two additional clinical fellows to share learning at an early stage and to develop learning tools.

Publish key developments in healthcare law swiftly, either directly or via our legal and costs panel suppliers in order to keep the NHS up to date on how the developing law might affect day to day practice or future liabilities.

Publish key decisions, statistical and other data routinely on our website while making sure that all associated guidance documentation is kept up to date.

Provision of education to users of our Pharmacy Appeal Service and Medical, Dental and Ophthalmic Dispute Resolution service users via training courses, online guidance, and highlighting of key decisions to relevant parties such as NHS England.

Develop and implement a framework for the reporting, analysis and evaluation of practitioner performance advice data to share learning across the sector, and to more effectively monitor and further improve our services so that they continue to meet the needs of our users.

View our other priorities:



Fit for purpose

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