Our aims

  • Using the pricing lever of the indemnity schemes in order to incentivise action which will improve safety and ultimately reduce the cost of claims
  • Work in partnership with other arm’s length bodies, NHS trusts, patients and healthcare staff to improve the way in which the NHS responds to incidents
  • Implement policy, working with our partners and suppliers in order to achieve the maximum possible benefit from change
  • Work with families, and NHS trusts, right from the start, in relation to those rare but tragic cases which result in brain injury at birth with life-long care requirements
  • Using the platform of membership of the indemnity schemes, offer practical and valuable help and advice to providers of NHS care in areas which generate high value or high volume claims
  • Deliver a range of tailored assessment and intervention produces, including the Assisted Mediation Service, for managing concerns about individual practitioner performance

What we will continue to do in 2018/19

Develop our Faculty of Learning offering which will provide a range of modules to both internal and external customers with access to educational events, learning tools, publications and training programmes, including on-site training.

In partnership with others such as Parliamentary and Health Service Ombudsman, AvMA and our legal panel firms, development and delivery of a pilot module on: Effective point of incident resolution for patients, families and staff.

  • Deliver further learning events:
  • Fatal incidents and learning from inquests;
  • Supported decision making (consent);
  • Focus on ambulance trusts – learning from non-clinical claims; and
  • Effective claims management

Deliver national Sharing and learning events, held in:

  • London. A joint collaboration on mental health, including NHS England, NHS Improvement and NHS Resolution; and
  • Midlands and the East.

We will aim to co-design events together with service users and continue to deliver four local/ regional stakeholder events for members in partnership with our panel legal firms.

Partner with national and regional bodies to collectively work to improve safety. This will involve working with organisations such as the Care Quality Commission, NHS Improvement (with whom we have a shared objective), NHS England, Health Education England and the Royal Colleges to improve safety and reduce harm.

Produce one Did you know? leaflet per quarter and continue to develop and share case stories. Work with other organisations such as the General Medical Council to increase circulation and impact.

Complete a major programme of development work to build a more responsive and streamlined range of assessment services to ensure they continue to be robust and meet the needs of our users.

View our other priorities:



Fit for purpose

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