See important information in relation to COVID-19 and our services here

Claims Management

Information about changes to Claims Management in response to the COVID-19 outbreak.

An outline of the indemnity arrangements that apply during the coronavirus pandemic is available in our documents COVID-19 Guidance for trusts and COVID-19 Guidance for general practice.

Clinical Negligence Scheme for Coronavirus
The Clinical Negligence Scheme for Coronavirus (CNSC) has been established to meet liabilities arising from the special healthcare arrangements being put in place in response to the coronavirus pandemic. Find out more on our dedicated Clinical Negligence Scheme for Coronavirus page. A letter, Clinical negligence indemnity in response to Coronavirus, was sent to providers on 2 April 2020 from NHS Resolution, NHS England and NHS Improvement and the Department of Health and Social Care. Any general queries concerning the arrangements should be directed by email to

Advice on how our members can manage the risks associated with claims.

Claims handling
Claims processes continue but we are acutely conscious of the pressures the NHS is under in light of the COVID-19 pandemic.  Although some claims deadlines are not set by us and are governed by Court rules and protocols, we have been working collaboratively with our teams, legal advisers and system partners to ensure our processes do not interfere with essential and critical patient care

Letters of Claim
Letters of claim copied to us (as required under the clinical negligence pre-action protocol) should be sent to Please note, we are not authorised to accept formal service of court documents.

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