Primary Care Appeals

Information about changes to Primary Care Appeals regarding Covid-19

With contingency arrangements in place, our Primary Care Appeals service is able to continue to process and determine appeals and disputes.

With effect from 16 September 2020, appeal hearings are to be conducted via MS Teams.  The timing of virtual hearings are subject to safe site visits taking place beforehand.

We are mindful of the pressures faced by those both commissioning and delivering primary care services at this time and as such, where we have the power to extend time limits, we will consider any requests in a way which is fair to all parties to a dispute.

To facilitate our work during this period, please send correspondence by email to or via our document transfer system. This method is of paramount importance for any notifications issued by NHS England under the Performers Lists Regulations and by the Health Boards for Northern Ireland and Wales under equivalent Regulations.

The Appeals service would like to thank all its stakeholders and service users for their continued support during these unprecedented times and remain committed to providing fair and timely resolution of appeals and disputes.

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