NHS Complaints Summit 2020

NHS Complaints Summit 2020

London

Event details:

Date:

Cost to attend: Payment required

Organiser: HC-UK

Event theme(s): Negligence, Non-clinical

Event type: Speaking

Event location:

De Vere West One
9-10 Portland Place,
Marylebone,
London
W1B 1PR

About this event

Michele Golden, Deputy Director of Safety and Learning will be discussing Improving practice in early resolution, covering:

  • what does resolution mean to a complainant?
  • the work of NHS resolution
  • improving learning and local resolution

This conference will enable you to:

  • Network with colleagues who are working to improve complaints handling
  • Reflect on the perspective of a complainant who has been through the system to understand what person centred really means in practice
  • Learn from outstanding practice in complaints management, investigation and learning
  • Understand what the PHSO looks for in a good complaint response
  • Reflect on national developments and learning
  • Improve the way complaints and investigations involving serious incidents are handled
  • Develop your skills in complex complaints handling and managing complaints across organizational boundaries
  • Understand how you can improve frontline resolution of complaints in real time
  • Develop your skills in de-escalation and conflict and dispute resolution
  • Identify key strategies for ensuring change occurs as a result of complaints
  • Understand what an excellent complaints response looks like
  • Ensure you are up to date with the latest legal issues including ensuring adherence to the duty of candour
  • Self assess, reflect and expand your skills in complaints handling

For more information visit their website.

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