Browne Jacobson: Shared Insights with Irwin Mitchell – Rebuilding broken trust – Improving communication with patients and families when responding to incidents, complaints and claims

Browne Jacobson: Shared Insights with Irwin Mitchell – Rebuilding broken trust – Improving communication with patients and families when responding to incidents, complaints and claims

Microsoft Teams

Event details:

Date:

Time: 09:30 - 10:30

Cost to attend: Free

Organiser: Browne Jacobson

Event theme(s): Duty of candour, Patient safety

Event type: Panel event

Event location:

About this event

This event is for health and care providers.

It is part of the Shared Insights programme of events, which take place once a month and are hosted by Browne Jacobson on Teams free of charge for health and care organisations to discuss legal and operational issues and share best practice across the sector.

In this special jointly hosted Shared Insights session chaired by Amelia Newbold, Risk Management Lead at Browne Jacobson, you will hear insights from their expert panel on the steps that organisations can take to improve communication with patients and families in the aftermath of harm. Discussion will focus on the practical steps that health and care organisations can take to achieve a culture of candour and rebuild broken trust with patients and families when responding to incidents and complaints and then throughout the claims process.

Their expert panel will be made up of:

  • Karen Urbicki, Safety and Learning lead from NHS Resolution will share the resources NHS Resolution make available for organisations to support front line staff to understand not only the legal obligations but also the impact of engaging with patients and their families in a timely and sensitive way.
  • Tania Harrison, an experienced partner at Irwin Mitchell who has represented patients and families in clinical negligence claims and inquests for many years. Tania will share her insights into best practice for health and care organisations when communicating with patients and their families. Tania will draw on her experience of representing patients and families for many years to share practical hints and tips which clinicians and organisations can take away to help shape and improve practice in this area.
  • Cameron Kennedy, Liaison Manager at the Parliamentary and Health Ombudsman Service will share insights from the recent PHSO Report ‘Broken trust: making patient safety more than just a promise’. 

Delegates will have the opportunity to put questions to the panel and share examples of best practice across the health and care sector.

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