About this event
This series of workshops draws on a credible evidence base of learning derived from nearly 20 years of working to support the resolution of performance concerns. You can be confident that you’ll have access to invaluable expert advice derived from current thinking and case work when you attend this series of linked, interactive workshops specially designed for delivery in a virtual learning environment.
Content includes:
Session one:
- Resolving concerns about performance concerns: an overview
- Investigation roles and responsibilities
- Starting the investigation
- Introduction to work necessary for session two
Session two:
- Critiquing terms of reference
- Gathering evidence
- Gathering evidence from interviews · Introduction to work necessary for session three
Session three:
- Practice Interview sessions
- Report writing
- Proof reading and our top tips
- What happens next?
- Support for Case Investigators and quality assurance
- Questions, reflections and learning into action
What this means for you
By the end of this training you will be able to:
- Describe the context in which concerns arise, the contributing factors and key regulations related to their management
- Outline the individual key roles and responsibilities of the investigation team and associated stakeholders
- Critique comprehensive Terms of Reference for any investigation you undertake Case Manager
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