Resolving Performance Concerns: An Overview (Secondary Care)

Resolving Performance Concerns: An Overview (Secondary Care)

Event details:


Time: 9.00 - 14.00

Cost to attend: Free

Event theme(s): HR, Patient safety, Practitioner performance

Event type: Training

Event location:

About this event

Please register online for this event via Eventbrite.

Your joining instructions for the workshop, including a programme and pre-workshop reading will be sent by email approximately two weeks in advance.

This workshop is free for NHS organisations.

Workshop overview:

Want to know how to identify, manage and resolve concerns in a fair, effective and timely way? This 5 hour, interactive workshop draws on a credible evidence base of learning derived from nearly 20 years of working to manage and resolve performance concerns and will provide you with the core knowledge, information and skills development to get you started. Along the way, you’ll learn about the importance of fair and timely process and what you can do practically to support the individual practitioner.

Who should attend?

Newly appointed medical/clinical managers and those who manage practitioners with performance concerns.

Duration: 5 hour workshop

Pre-learning of approximately 30 minutes

Content includes:

• What constitutes a performance concern, an overview of the type and nature of concerns

• Differentiating between formal and informal routes to managing a performance concern

• Policy, procedure and good practice

• Deciding when to proceed with an investigation or not

• Roles, responsibilities and support

What this means for you:

By the end of the workshop you will be able to:

• List the common reasons for a concern being raised

• State the roles different organisations have in managing performance concerns

• Outline the systems and processes required to prevent, recognise and address performance concerns

• Comprehensively review and analyse presenting issues to better determine next steps to resolve the concern

• Describe the skill set required to manage concerns about performance

Learning activities:

All learning activities are grounded in anonymised compilations of casework based on the types of issues you may well be dealing with.

Pre-workshop activity:

• Spend 30 minutes familiarising yourself with: The ‘Maintaining High Professional Standards in the Modern NHS’ framework by reading at least the introduction;

• Your own organisation’s policy on managing performance concerns (there may be more than one).

You may want to refer to these documents during the workshop so do bring an electronic or printed version with you.

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