Virtual Case Manager Training

Virtual Case Manager Training

Microsoft Teams

Event details:

Date: to

Time: 09:00 - 16:30 (Both days)

Cost to attend: Payment required

Organiser: NHS Resolutions

Event theme(s): Practitioner performance

Event type: Training

Event location:

Virtual (Online)

About this event

For those who undertake this role in investigations about practitioners, delivered virtually.

  • Day 1: 09:00 to 16:30
  • Day 2: 09:00 to 16:30

Delegates must attend both sessions to complete the training and receive a certificate of attendance.

Delivered by experienced Advisers, this CPD accredited training draws on a credible evidence base of learning derived from nearly 20 years of working to support the resolution of performance concerns. You can be confident that you’ll have access to invaluable expert advice derived from current thinking and case work when you attend this interactive two-day workshop.

Content includes:

Day one:

  • Introduction to case management
  • Understanding performance concerns
  • Planning for a performance conversation
  • Preliminary analysis
  • What do we mean when we say ‘investigation’?
  • Commissioning an investigation
  • Terms of Reference (ToR)
  • Roles & Responsibilities

Day two:

  • Reviewing the case investigation report
  • Decision making
  • Writing the management case
  • Panel hearings
  • Appeals
  • Interventions to resolve concerns
  • Sources of support
  • Embedding the learning

By the end of this training you will be able to:

  • Outline the key principles and frameworks that ensure a fair, proportionate and just response to concerns raised including Maintaining High Professional Standards in the modern NHS (MHPS)
  • Know how to source, gather and analyse data to inform decisions and recommendations
  • Write a set of Terms of Reference which are robust, meaningful and effective
  • Formulate high quality, robust reports that can withstand scrutiny and challenge
  • Plan for and undertake a crucial conversation in a way that balances the protection of patient safety and the support for the practitioner and doesn’t jeopardise future working relationships
  • Manage the investigation, identify bias and manage potential conflicts of interest
  • Describe interventions that may be offered to resolve a performance concern
  • Formulate high quality, robust reports that can withstand scrutiny and challenge.
  • Describe the appeals process
  • Explain the role and responsibilities of the Case Manager (CM) and how these differ to those of the Case Investigator (CI)

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