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Telephony Support

Freedom of information request details

FOI request date:

Service: Corporate

The following information was requested:

 

I would like to request the following information for research purposes please.

Information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and software maintenance and support.

• Which manufacturer (PBX or VOIP) are you using as your core telephone system? e.g. Avaya, BT, Cisco, Mitel, Skype for Business?

• Approximately how many extensions does the system support across your organisation?

• Who is the incumbent/support partner for the maintenance of your VOIP/PBX?

• How many of those extensions are contact centre/customer service agents?

• When does your PBX/VOIP support contract expire?

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