Triage tools in telephone triage

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Service: Claims Management

The following information was requested:


I am working on a paper currently looking at the use of triage tools in telephone triage; specifically the ambulance service. I wonder if you hold any data on the amount of claims in the last 5 years to NHS resolution which have been linked to telephone triage, and specifically ambulances services. I think any information here would help me review my approach to my business / clinical case.

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