What is freedom of information?
The Freedom of Information Act gives the public the right to request any recorded information from a public authority. The authority will then have 20 working days to provide this information subject to any exemptions.
How do we process freedom of information requests?
We pride ourselves on being an open organisation and will respond to all requests for information. While we will provide as much information as it can, due to the sensitivity of some of this information, the organisation has a duty of confidence to those making a claim. In line with FOI, this means that no information will be released which could lead to the identification of an individual.
We act as a human rights information service for the NHS as well as coordinating equal pay claims on behalf of the NHS. We also oversee age discrimination claims on behalf of the NHS.
We’re committed to openness and transparency and sharing of information where appropriate, whilst maintaining the confidentiality of personal sensitive information of patients and staff. We are also committed to working with the NHS and other interested parties to understand the information we hold and how it can be used to improve patient and staff safety.
Where possible, we will deal with requests for information informally and in the course of normal business. However, there will be circumstances in which either you or we consider that a request for information should be dealt with under the information access legislation.
How do you make a freedom of information request?
Before you make FOI request, we would recommend searching our disclosure log to see whether your query has already been answered or taking a look at this guidance note – Understanding NHS Resolution data. We produced the guidance note in order to provide more clarity about the data we hold in our claims management system in relation to our claims management service.
We also publish a range of factsheets that cover basic information, financial information, claims information, information on individual trusts assessment levels, information on individual trusts experience in latest financial year and information on the Primary Care Appeals service statistics.
If your query has not been answered before, please use the form below. Make sure you detail exactly what information you require. When you ask us for information, please try to be as clear as possible. This will help us understand your request and respond to you promptly. We might ask you for clarification if we are not sure what you are looking for.
If you do not have access to email, you can write to:
The Information Access Manager
151 Buckingham Palace Road
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