Policies

Corporate governance

Data protection

The business of NHS Resolution involves the processing of information about individuals. Often, due to the nature of the work of the organisation, this information will include details that many people would consider to be sensitive and/or private (for example, details about physical or mental …

Finance

Standing financial instruction

These standing financial instructions are issued in accordance with the Financial Directions issued by the Secretary of State under the provisions of the National Health Service Act 2006 (as amended), for the regulation of the conduct of NHS Resolution in relation to all financial matters. …

Corporate governance

Procurement

NHS Resolution as an arm’s length body (ALB) to the Department of Health & Social Care (DHSC) is responsible for public funds. The purpose of this procurement policy and procedure is to support a procurement process that will ensure our organisation and staff are kept …

Corporate governance

Freedom to speak up – raising concerns

Speaking up about any concern you have at work is really important. In fact, it’s vital because it will help NHS Resolution to keep improving our services and the working environment for our staff. You may feel worried about raising a concern, and we understand …

Corporate governance

Freedom of information

NHS Resolution is a designated Public Authority for the purposes of the Freedom of Information Act (FOI) 2000. Under the terms of the Act, the organisation is expected to respond to any request for recorded information within 20 working days, subject to exemptions and limits …

Human resources

Equality, diversity and inclusion

NHS Resolution aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others. It is a requirement that we conduct equality impact assessments on all policies …

Corporate governance

Complaints

NHS Resolution is committed to taking seriously any complaints raised about our service, will seek to ensure their satisfactory resolution and aim to learn from complaints to improve our services. As an NHS organisation, NHS Resolution is subject to the NHS Complaints Regulations. This policy …

Corporate governance

Records management

Records management is the process by which an organisation manages all aspects of its records, whether internally or externally generated and in any format or media type, from their creation all the way through their lifecycle to their eventual disposal. NHS Resolution’s records are its …