Policies

Corporate governance

Complaints

NHS Resolution is committed to taking seriously any complaints raised about our service, will seek to ensure their satisfactory resolution and aim to learn from complaints to improve our services. As an NHS organisation, NHS Resolution is subject to the NHS Complaints Regulations. This policy …

Corporate governance

Records management

Records management is the process by which an organisation manages all aspects of its records, whether internally or externally generated and in any format or media type, from their creation all the way through their lifecycle to their eventual disposal. NHS Resolution’s records are its …

Corporate governance

Anti-fraud, bribery and corruption

This policy relates to all forms of fraud, corruption and bribery and is intended to provide direction and help to all those who work for NHS Resolution who may identify or suspect fraud. It provides a framework for responding to suspicions of fraud, advice and …