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Records management

Records management is the process by which an organisation manages all aspects of its records, whether internally or externally generated and in any format or media type, from their creation all the way through their lifecycle to their eventual disposal.

NHS Resolution’s records are its corporate memory, providing evidence of actions and decisions and representing a vital asset to support daily functions and operations. Records support policy formation and managerial decision-making, and protect the interests of the organisation and the rights of claimants and appellants, staff and members of the public. They support consistency, continuity, efficiency and productivity, and help deliver services in consistent and equitable ways.

This policy sets out an overarching framework for integrated records management at NHS Resolution. It is intended to ensure the confidentiality, integrity, availability and effective use of records, thus enabling overall co-ordination of records management activities for alignment with business strategy and statutory and legal obligations, including the relevant requirements of The General Data Protection Regulation (EU) 2016/679) and national laws implementing GDPR (together “GDPR”), and the Freedom of Information Act 2000.

Policy date:

Policy category: Corporate governance