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Data protection

The business of NHS Resolution involves the processing of information about individuals. Often, due to the nature of the work of the organisation, this information will include details that many people would consider to be sensitive and/or private (for example, details about physical or mental …

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Procurement

NHS Resolution as an arm’s length body (ALB) to the Department of Health & Social Care (DHSC) is responsible for public funds. The purpose of this procurement policy and procedure is to support a procurement process that will ensure our organisation and staff are kept …

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Freedom of information

NHS Resolution is a designated Public Authority for the purposes of the Freedom of Information Act (FOI) 2000. Under the terms of the Act, the organisation is expected to respond to any request for recorded information within 20 working days, subject to exemptions and limits …

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Complaints

NHS Resolution is committed to taking seriously any complaints raised about our service, will seek to ensure their satisfactory resolution and aim to learn from complaints to improve our services. As an NHS organisation, NHS Resolution is subject to the NHS Complaints Regulations. This policy …

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Records management

Records management is the process by which an organisation manages all aspects of its records, whether internally or externally generated and in any format or media type, from their creation all the way through their lifecycle to their eventual disposal. NHS Resolution’s records are its …