See important information in relation to COVID-19 and our services here

Date published:

Helen Vernon

Helen is Chief Executive of NHS Resolution. After graduating in Law from Cambridge, Helen started her career in insurance and then moved to the Medical Defence Union (MDU) before joining NHS Resolution in 1998, becoming its Director of Claims in 2013 and Chief Executive in …

Date published:

Joanne Evans

Joanne joined NHS Resolution as the Director of Finance and Corporate Planning in 2016. Joining the civil service after graduating, Joanne worked initially as a National Insurance Inspector for Department of Social Security. Following this she found herself in a finance role for the Benefits …

Date published:

Niamh McKenna

Niamh McKenna is our Chief Information Officer. She was appointed to a newly created role in August of 2020. She will be supporting NHS Resolution as we embark on a major programme to enhance our technology capability. Prior to joining NHS Resolution, she led Accenture’s …

Date published:

Dr Denise Chaffer

Dr Denise Chaffer is a registered nurse and midwife and currently holds the post of Director of Safety and Learning at NHS Resolution. Her PhD is in health care leadership and she has a master’s degree in management and social care. She also has an …

Date published:

Vicky Voller

Vicky is the Director of Advice and Appeals (formerly the National Clinical Assessment Service and the Family Health Services Appeals Unit), and is responsible for leading the strategic direction and operational delivery of the Advice and Appeals services with the aim to resolve concerns about …

Date published:

John Mead

John Mead is our Technical Claims Director. After graduating from London University, John joined the insurance industry where he spent over twenty years managing a wide variety of claims against local authorities and other public bodies. Some of these were very high profile, ending up in …

Date published:

Simon Hammond

Simon Hammond joined our senior management team on 7 January 2019 as our Director of Claims Management. Simon has a wide variety of experience in handling claims having worked for over 25 years in the insurance industry. After initially working for insurance companies he moved …

Date published:

Ian Adams

Ian Adams is our Director of Membership and Stakeholder Engagement. He was appointed to a newly created role in March 2016. Ian has a professional track-record in public service management and strategic leadership nationally in the NHS, BBC and government arm’s length bodies (education, health, welfare), …

Navigate to more results pages