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Helen Vernon

Helen Vernon has been Chief Executive of NHS Resolution since 2014. She has led the transition of NHS Resolution from its predecessor bodies to an organisation which places a greater emphasis on keeping disputes out of court and on learning from what goes wrong in …

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Megan Bidder

Megan joined NHS Resolution from the Department of Health and Social Care (DHSC), where as Deputy Director Adult Social Care between 2021-2023 she led a programme of policy improvements in adult social care. Megan has 14 years of experience at the interface of health and …

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Joanne Evans

Joanne joined NHS Resolution as the Director of Finance and Corporate Planning in 2016. Joining the civil service after graduating, Joanne worked initially as a National Insurance Inspector for Department of Social Security. Following this she found herself in a finance role for the Benefits …

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Vicky Voller

Vicky is the Director of Advice and Appeals (formerly the National Clinical Assessment Service and the Family Health Services Appeals Unit), and is responsible for leading the strategic direction and operational delivery of the Advice and Appeals services with the aim to resolve concerns about …

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John Mead

John Mead is our Technical Claims Director. After graduating from London University, John joined the insurance industry where he spent over twenty years managing a wide variety of claims against local authorities and other public bodies. Some of these were very high profile, ending up in …

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Niamh McKenna

Niamh McKenna is our Chief Information Officer. She was appointed to a newly created role in August of 2020. She will be supporting NHS Resolution as we embark on a major programme to enhance our technology capability. Prior to joining NHS Resolution, she led Accenture’s …

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Simon Hammond

Simon Hammond joined the NHS Resolution Senior Management Team on 7 January 2019 as the Director of Claims Management. Simon has a wide variety of experience in managing claims having worked for the insurance industry for over 25 years. Simon held head of fraud roles …

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Ian Adams

Ian Adams is our Director of Policy, Strategy and Communications, a position he has held since October 2023. Ian was originally appointed as Director of Membership and Stakeholder Engagement on joining the organisation in March 2016. He has undertaken leadership roles for national bodies, government …