Helen Vernon
Helen Vernon has been Chief Executive of NHS Resolution since 2014. She has led the transition of NHS Resolution from its predecessor bodies to an organisation which places a greater emphasis on keeping disputes out of court and on learning from what goes wrong in …
Dr Denise Chaffer
Dr Denise Chaffer is a registered nurse and midwife and currently holds the post of Director of Safety and Learning at NHS Resolution. Her PhD is in health care leadership and she has a master’s degree in management and social care. She also has an …
Joanne Evans
Joanne joined NHS Resolution as the Director of Finance and Corporate Planning in 2016. Joining the civil service after graduating, Joanne worked initially as a National Insurance Inspector for Department of Social Security. Following this she found herself in a finance role for the Benefits …
Vicky Voller
Vicky is the Director of Advice and Appeals (formerly the National Clinical Assessment Service and the Family Health Services Appeals Unit), and is responsible for leading the strategic direction and operational delivery of the Advice and Appeals services with the aim to resolve concerns about …
John Mead
John Mead is our Technical Claims Director. After graduating from London University, John joined the insurance industry where he spent over twenty years managing a wide variety of claims against local authorities and other public bodies. Some of these were very high profile, ending up in …
Niamh McKenna
Niamh McKenna is our Chief Information Officer. She was appointed to a newly created role in August of 2020. She will be supporting NHS Resolution as we embark on a major programme to enhance our technology capability. Prior to joining NHS Resolution, she led Accenture’s …
Simon Hammond
Simon Hammond joined the NHS Resolution Senior Management Team on 7 January 2019 as the Director of Claims Management. Simon has a wide variety of experience in managing claims having worked for the insurance industry for over 25 years. Simon held head of fraud roles …
Ian Adams
Ian Adams is our Director of Membership and Stakeholder Engagement. He was appointed to a newly created role in March 2016. Ian has a professional track-record in public service management and strategic leadership nationally in the NHS, BBC and government arm’s length bodies (education, health, welfare), …
