Case manager (secondary care)

The course is interactive, using case studies to explore and develop key skills and knowledge required by case managers. The content can be tailored to meet the national framework and procedural requirements for any healthcare setting, delivered in either a face to face or virtual learning environment.

Details for how to attend and book our next public Case Manager (Secondary Care) workshop can be found on our events page. For enquiries for other dates or locations, or to procure a workshop for your organisation, please use the booking enquiry form below.

Jurisdiction

We offer training courses in England, Northern Ireland and Wales. Upon request we would be happy to discuss if you have specific needs or requests.

Objectives

By the end of course, delegates will be able to:

Outline the key principles and frameworks that ensure a fair, proportionate and just response to concerns raised including Maintaining High Professional Standards in the modern NHS (MHPS)
Know how to source, gather and analyse data to inform decisions and recommendations
Consider when an investigation is and is not appropriate and other options for resolution of performance concerns
Explain the role and responsibilities of the Case Manager and how these differ to those of the Case Investigator
Write a set of Terms of Reference which are robust, meaningful and effective
Plan for and undertake a crucial conversation in a way that balances the protection of patient safety and the support for the practitioner and doesn’t jeopardise future working relationships
Manage the investigation, identify bias and manage potential conflicts of interest
Describe interventions that may be offered to resolve a performance concern
Formulate high quality, robust reports that can withstand scrutiny and challenge
Describe the appeals process

Course topics

Introduction to case management
Understanding performance concerns
Planning for a performance conversation
Preliminary analysis
What do we mean when we say ‘investigation’?
Commissioning an investigation
Terms of Reference (ToR)
Roles & Responsibilities
Reviewing the case investigation report
Decision making
Writing the management case
Panel hearings
Appeals
Interventions to resolve concerns
Sources of support
Embedding the learning

Prices

In house (per organisation) cost:

Face to face £6,450 + VAT

Virtual £5,200 + VAT

Public course (per individual) cost:

NHS trust or foundation trust in England – Please select this if your ticket is being funded by an NHS trust or foundation trust in England – £500 (no VAT)
NHS special health authority – Please select this if your ticket is being funded by an NHS special health authority e.g. Health Education England; Public Health England; NHS Digital – £500 (no VAT)
Delegates from Wales, N Ireland or Scotland – Please select this if your ticket is being funded by a health board or organisation in Wales, N Ireland or Scotland – £500 + VAT
Government department – Please select this one if your ticket is being funded by a Government dept e.g. Ministry of Defence – £500 + VAT
Independent healthcare provider and charity – Please select this if your ticket is being funded by an independent healthcare provider or charity delivering services to the NHS – £500 + VAT
Outside UK – If you reside outside of the UK – £500 (no VAT)
Other – If none of the above applies – £500 + VAT