Resolving performance concerns: An overview

Resolving performance concerns: An overview

Course overview:

This one day training course is designed specifically for anyone who deals first hand with performance concerns at any level within any healthcare organisations or has an interest in this area.

Training details:

Cost: Please see below (subject to change)

Duration: 1 day

You can request for us to run this course within your organisation or you can register one of our public workshops.

Sector and Jurisdiction

We offer training courses in primary and secondary care (those who employ or contract practitioners) in England, Northern Ireland and Wales. Upon request we would be happy to discuss if you have specific needs or requests.

Objectives

By the end of the course delegates will be able to:

  • describe the roles of different organisations in the field of managing performance concerns
  • describe the regulatory framework, policies and procedures relevant to the management of performance concerns
  • gain insight into the environmental and contextual issues that might affect performance
  • be able to describe potential early signs that could highlight that a practitioner is in difficulty
  • describe when it is necessary to undertake an investigation and gain an understanding of the key points leading to this decision being made and to be able to describe the steps after an investigation has been concluded
  • develop a plan of action to better manage practitioner performance for self and/or organisation.

Prices

In house (per organisation) cost for primary and secondary care: £3,050 + VAT

Public (per individual) costs:

Secondary care

  • NHS trust or foundation trust in England – please select this if your ticket is being funded by an NHS trust or foundation trust in England – £200 (no VAT)
  • NHS special health authority – please select this if your ticket is being funded by an NHS special health authority e.g. Health Education England; Public Health England; NHS Digital – £200 (no VAT)
  • Delegates from Wales, Northern Ireland or Scotland – please select this if your ticket is being funded by a health board or organisation in Wales, N Ireland or Scotland – £200 + VAT
  • Government department – please select this one if your ticket is being funded by a Government dept e.g. Ministry of Defence – £200 + VAT
  • Independent healthcare provider and charity – please select this if your ticket is being funded by an independent healthcare provider or charity delivering services to the NHS – £200 + VAT
  • Outside UK – if you reside outside of the UK – £200 (no VAT)
  • Other – if none of the above applies – £200 + VAT

Primary care

  • NHS England delegate – please proceed if you can pay by card.  If not, please obtain a purchase order for the value of your ticket and email your details and PO number to events@resolution.nhs.uk – £200 (no VAT)
  • Funding from an NHS body – please select this if an NHS body is funding or reimbursing your ticket e.g. Clinical Commissioning Group – £200 (no VAT)
  • Employed by a GP practice or other non-NHS healthcare provider – please select this option if you are employed by a GP practice or provide 3rd party GP services to the NHS – £200 + VAT
  • Independent healthcare provider and charity – please select this if your ticket is being funded by an independent healthcare provider or charity delivering services to the NHS – £200 + VAT
  • Outside UK – If you reside outside of the UK – £200 (no VAT)
  • Other – If none of the above applies – £200 + VAT

Interested in this training course?

Please email events@resolution.nhs.uk, to inform us of your interest and we will contact you when the next training course dates are released.

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