Factsheet 6: Primary Care Appeals statistics 2022/23
This Factsheet provides statistical information on the various workstreams of the Primary Care Appeals service in the year 2022/23.
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Duty of candour animation
Our duty of candour animation offers guidance on the importance of being open and honest. Being open and honest with patients and those close to them is always the right thing to do and is often referred to as the duty of candour. We have …
Antenatal computerised CTG monitoring
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
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Primary Care Appeals – Guidance note Pharmaceutical Needs Assessment (PNA)
This guidance note focuses on the determination of appeals where the Pharmacy Appeals Committee (“Committee”) has been required to consider which PNA should apply to its determination. Its purpose is to provide guidance based on past decisions. The referenced cases are based on particular circumstances …
Drafting and reviewing Terms of Reference for a formal investigation – primary care
This presentation has been designed to help you write good Terms of Reference or at the very least recognise a set of poor ones. We’ll tell you about: How to go about creating ‘good’ terms of reference How to avoid language that might bias the …
Paediatric medication errors
From 1 April 2010 until 31 March 2020, NHS Resolution identified 193 paediatric medication error claims concerning children under the age of 18. Of these, 91 were settled with damages paid, 61 without merit and 41 remain open, costing the NHS more than £19 million. …
Supporting primary care
NHS Resolution offers support and insights to those working in primary care from across our four services: Claims Management, Practitioner Performance Advice, Primary Care Appeals and Safety and Learning. We have produced a short digital brochure that outlines how each service supports those working in …
Duty of Candour virtual forum
On 8 September 2022, the Safety and Learning team hosted a webinar on the Duty of Candour. This was also a great opportunity to promote NHS Resolution’s Duty of Candour animation. Speakers included Dr Denise Chaffer (Director of Safety and Learning and RCN President), Lou …
