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Faculty of Learning

Point of incident resolution - for patients and families

On average, every year NHS Resolution are notified of 10,500 clinical negligence claims. As an organisation we are committed to supporting clinicians and healthcare providers when things go wrong and steer them to improving systems, processes and principles. We do this in order to help foster a learning culture, prevent animosity between service users and providers and reduce the risk of recurrent patient safety incidents.
This module is a collection of resources that highlight the benefits of point of incident intervention and early resolution for patients and their families and/or carers following incidents that cause harm.

This module contains 3 learning resources.


Alan’s story – Saying sorry

Supporting patients and their families following an incident. We have also published further material on this topic to accompany this video.

Faculty of Learning resource


Saying sorry

Saying sorry meaningfully when things go wrong is vital for everyone involved in an incident, including the patient, their family, carers, and the staff that care for them. This leaflet is part of our work on duty of candour.

Faculty of Learning resource