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Faculty of Learning

Point of incident resolution - for staff

Fair treatment of staff when things go wrong enables staff to be open about their mistakes and feel confident to speak and not be afraid that they will be blamed. A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about an absence of responsibility and accountability. The last four years have seen 317 claims notified to NHS Resolution worth £27,479,003 in relation to staff stress and bullying.

This module contains 3 learning resources.

Report

Being fair report

A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about an absence of responsibility and …

Faculty of Learning resource

Leaflet

Being fair

A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about an absence of responsibility and …

Faculty of Learning resource

Video

Being fair – Webinar with Suzette Woodward

Suzette Woodward is a Senior Advisor for the Department of Health and Social Care and NHS Resolution. She is one of the authors of Being fair: Supporting a just and learning culture for patients and staff following incidents in the NHS. These slides and accompanying …

Faculty of Learning resource