Resources

We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.

We have a duty to use this information responsibly to drive positive change for patients and staff.

Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.

You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).

If you would like any further information, please contact us via our contact webpages.

Learning resource

Maternity insights: closing the loop, learning from harm

NHS Resolution is delighted to announce the launch of its first, innovative eLearning module that focuses on learning from the significant avoidable harm that can occur during the antenatal and postnatal care of mothers and their babies and is seen in the cases notified to …

Psychological Safety in Primary Care – webinar recording

On Wednesday 6 September 2023, the Safety and Learning team hosted an interactive virtual webinar on stress claims, findings and recommendations from the Being Fair 2 report on just culture and the benefits of creating psychological safety. We were joined by Sarah Hall from NHS …

Case story

Team reviews case study

This illustrative study features an obstetrics and gynaecology team suffering division and poor team cohesion and looks at why and how a team review was undertaken, its findings and next steps.

Learning resource

Maternity

Learners access the eLearning module through the elearning for health platform.

Faculty of Learning resource

Infographic

Just and learning culture charter

Our Just and learning culture charter has been developed as a resource to support the creation of a person-centred workplace that is compassionate, safe and fair when care in the NHS goes wrong. It evolved out of our first Being fair publication in 2019 and …

Case story

Navigating an Early Notification Scheme liability investigation

This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …

Case story

Recognising and avoiding significant maternal and neonatal hyponatraemia

This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …

Report

Being fair 2

Our new report, Being fair 2 aims to promote the value of a person-centred workplace that is compassionate, safe and fair when care in the NHS goes wrong. It follows on from the original Being fair report published in 2019. With workforce issues like incivility, …

Insight report

Supporting the management of performance concerns within primary care

NHS Resolution’s Practitioner Performance Advice service provides healthcare organisations with advice on the management of concerns about the practice of individual doctors, dentists and pharmacists. Our work in primary care cases provides comprehensive support to the management and resolution of concerns, with a focus on …

Leaflet

Preventing needlestick injuries

We received 2,600 claims for needlestick injuries for incidents occurring between 2012 – 2022. Needlestick injuries can be costly to investigate and increase the risk blood-borne infections. Fortunately, the harm and cost of most needlestick injuries are largely avoidable. We’ve created two new resources to …

Video

Duty of candour animation

Our duty of candour animation offers guidance on the importance of being open and honest. Being open and honest with patients and those close to them is always the right thing to do and is often referred to as the duty of candour. We have …

Case story

Antenatal computerised CTG monitoring

This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …

Factsheet

Annual statistics

We are releasing data relating to NHS Resolution claims covering the period 2006/07 to 2021/22. Data is presented in two separate spreadsheets: 1.    the Annual Report Statistics 2021-22 are based on a snapshot of data at the end of each financial year, which reflects the approach …

Leaflet

Anti-infective medication errors

NHS Resolution received 172 claims relating to anti-infective medications between 1 April 2015 until 31 March 2020. Anti-infective medications include antibiotics, antivirals and antifungals. The analysis in this leaflet only focuses on closed claims that have been settled with damages paid and concern an element …