Resources

We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.

We have a duty to use this information responsibly to drive positive change for patients and staff.

Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.

You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).

If you would like any further information, please contact us via our contact webpages.

Video

Duty of candour animation

Our duty of candour animation offers guidance on the importance of being open and honest. Being open and honest with patients and those close to them is always the right thing to do and is often referred to as the duty of candour. We have …

Case story

Antenatal computerised CTG monitoring

This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …

Guidance note

Primary Care Appeals – Guidance note Pharmaceutical Needs Assessment (PNA)

This guidance note focuses on the determination of appeals where the Pharmacy Appeals Committee (“Committee”) has been required to consider which PNA should apply to its determination. Its purpose is to provide guidance based on past decisions. The referenced cases are based on particular circumstances …

Leaflet

Paediatric medication errors

From 1 April 2010 until 31 March 2020, NHS Resolution identified 193 paediatric medication error claims concerning children under the age of 18. Of these, 91 were settled with damages paid, 61 without merit and 41 remain open, costing the NHS more than £19 million. …

Leaflet

Supporting primary care

NHS Resolution offers support and insights to those working in primary care from across our four services: Claims Management, Practitioner Performance Advice, Primary Care Appeals and Safety and Learning. We have produced a short digital brochure that outlines how each service supports those working in …

Webinar

Virtual Forum: Duty of Candour

On 8 September 2022, the Safety and Learning team hosted a webinar on the Duty of Candour. This was also a great opportunity to promote NHS Resolution’s Duty of Candour animation. Speakers included Dr Denise Chaffer (Director of Safety and Learning and RCN President), Lou …

Case story

Good practice: management of shoulder dystocia

This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …

Leaflet

Heparin and anticoagulants

From 1 April 2015 until 31 March 2020 NHS Resolution received 373 claims relating to heparin and anticoagulant medication errors. Out of these 373 claims, 104 were settled with damages paid, 114 without merit and 155 remain open. The total cost of closed claims is …

Leaflet

Maternity medication errors

NHS Resolution received 55 claims relating to medication errors in maternity claims between 1st April 2015 and 31st March 2020. Out of these 55 claims, 22 were settled with damages paid, 13 without merit and 20 remain open. The analysis held within this leaflet only …

Guide

Primary Care Appeals – approach to awarding interest

The purpose of this note is to set out the approach of Primary Care Appeals to the consideration of awarding interest including the guiding principles and process involved.  The approach set out in this note is subject to review and evaluation.

Guidance note

Primary Care Appeals – Breach and Remedial Notices guidance note

Breach notices and remedial notices are performance related sanctions resulting from breaches of NHS pharmacists’ terms of service. The terms of service of NHS pharmacists are set out in Schedule 4 of the National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013