We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Video
Duty of candour animation
Our duty of candour animation offers guidance on the importance of being open and honest. Being open and honest with patients and those close to them is always the right thing to do and is often referred to as the duty of candour. We have …
Case story
Antenatal computerised CTG monitoring
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Guidance note
Primary Care Appeals – Guidance note Pharmaceutical Needs Assessment (PNA)
This guidance note focuses on the determination of appeals where the Pharmacy Appeals Committee (“Committee”) has been required to consider which PNA should apply to its determination. Its purpose is to provide guidance based on past decisions. The referenced cases are based on particular circumstances …
Video
Drafting and reviewing Terms of Reference for a formal investigation – primary care
This presentation has been designed to help you write good Terms of Reference or at the very least recognise a set of poor ones. We’ll tell you about: How to go about creating ‘good’ terms of reference How to avoid language that might bias the …
Leaflet
Paediatric medication errors
From 1 April 2010 until 31 March 2020, NHS Resolution identified 193 paediatric medication error claims concerning children under the age of 18. Of these, 91 were settled with damages paid, 61 without merit and 41 remain open, costing the NHS more than £19 million. …
Leaflet
Supporting primary care
NHS Resolution offers support and insights to those working in primary care from across our four services: Claims Management, Practitioner Performance Advice, Primary Care Appeals and Safety and Learning. We have produced a short digital brochure that outlines how each service supports those working in …
Webinar
Duty of Candour virtual forum
On 8 September 2022, the Safety and Learning team hosted a webinar on the Duty of Candour. This was also a great opportunity to promote NHS Resolution’s Duty of Candour animation. Speakers included Dr Denise Chaffer (Director of Safety and Learning and RCN President), Lou …
Case story
Good practice: management of shoulder dystocia
This case story is illustrative based on a range of examples of real events. NHS Resolution is sharing the experience of those involved to help prevent a similar occurrence happening to patients, families and staff. As you read about this incident, please ask yourself: • …
Leaflet
Heparin and anticoagulants
From 1 April 2015 until 31 March 2020 NHS Resolution received 373 claims relating to heparin and anticoagulant medication errors. Out of these 373 claims, 104 were settled with damages paid, 114 without merit and 155 remain open. The total cost of closed claims is …
Leaflet
Maternity medication errors
NHS Resolution received 55 claims relating to medication errors in maternity claims between 1st April 2015 and 31st March 2020. Out of these 55 claims, 22 were settled with damages paid, 13 without merit and 20 remain open. The analysis held within this leaflet only …
Factsheet
Factsheet 6: Primary Care Appeals statistics 2018/19
This Factsheet provides statistical information on the various workstreams.
Guide
Primary Care Appeals – approach to awarding interest
The purpose of this note is to set out the approach of Primary Care Appeals to the consideration of awarding interest including the guiding principles and process involved. The approach set out in this note is subject to review and evaluation.
Guide
Primary Care Appeals – Requirement of Parties attending Pharmacy Oral Hearings
The purpose of these Rules is to ensure that parties attending pharmacy oral hearings act in accordance with natural rules of fairness and, as a consequence, will assist in the efficient and effective running of oral hearings. This document has been update to reflect GDPR
Factsheet
Factsheet 6: Primary Care Appeals statistics 2019/20
This Factsheet provides statistical information on the various workstreams.
Guidance note
Primary Care Appeals – Guidance on opening hours for community pharmacy
This guidance note provides an overview of the provisions in the Regulations relating to pharmacy opening hours and outlines certain issues that commonly arise in pharmacy opening hours appeals and indicates how these issues have been determined by NHS Resolution.
Factsheet
Factsheet 5 – trust and authority claims data 2019/20
This factsheet provides information about trust and health authority claims we handled in 2019/20.
Factsheet
Primary Care Appeals Dispute Outcomes 2015/20
This factsheet provides statistical information on Primary Care Appeals decisions covering 2015 to 2020.
Guidance note
Primary Care Appeals – Breach and Remedial Notices guidance note
Breach notices and remedial notices are performance related sanctions resulting from breaches of NHS pharmacists’ terms of service. The terms of service of NHS pharmacists are set out in Schedule 4 of the National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013
Guidance note
Primary Care Appeals – Hearing appeals together
Schedule 3 of the National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013 (the “Regulations”) sets out how appeals of decisions made by NHS England under the Regulations are to be conducted
Guidance note
Primary Care Appeals – Regulation 17 [improvements/better access] guidance note
This guidance note focuses on matters that have arisen in the past in relation to appeals of applications made pursuant to Regulation 17 of the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013
