A just and learning culture is the balance of fairness, justice, learning – and taking responsibility for actions. It is not about seeking to blame the individuals involved when care in the NHS goes wrong. It is also not about an absence of responsibility and accountability.
Being fair sets out the argument for organisations adopting a more reflective approach to learning from incidents and supporting staff. Whatever the culture, dealing with concerns about a professional’s practice can be challenging.
There is no threshold for seeking expert, independent advice from our Practitioner Performance Advice service, if you are unsure how to respond to concerns relating to doctors, dentists or pharmacists. Your link adviser can be contacted by calling us on 0207 811 2600 and adviser biographies are available on our website.