Information for NHS trusts on the respective roles of the Parliamentary and Health Service Ombudsman and NHS Resolution

This document is for NHS trusts in England, particularly those staff who manage complaints and/or compensation claims raised against their trust.

  • It outlines the roles of the Parliamentary and Health Service Ombudsman (PHSO) and NHS Resolution and how their services overlap and interact.
  • Staff who manage NHS complaints and/or compensation claims should use this document as a guide to decide when to involve the Parliamentary and Health Service Ombudsman or NHS Resolution in complaints or compensation claims.

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