Supporting general practice – What to do if you receive a complaint or a claim

Video resource

This video outlines what you should do if you receive a complaint or claim. You are taken through each step in a range of situations, including receiving a letter of complaint or a request for records and court proceedings.

It is part of a series of videos aimed at supporting general practice by sharing learning from claims. Other videos in the series will appear here in the coming weeks. They are:

Resource publication date: