In 1981 Jeanette qualified as a registered nurse at St Bartholomew’s Hospital in London and after working clinically she went on to complete a Diploma in Research Methodology at the University of Reading and an MSc in Health Services Research at the University of Hull.
As part of this academic research within different medical specialities, Jeanette presented her findings at national and international conferences, and published in several peer reviewed journals, including the British Medical Journal and the British Journal of Nursing.
Jeanette then returned to clinical practice in 2002 and worked as a Chemotherapy Nurse Specialist and Matron in haematology and oncology for several years. In 2009 she was appointed Head of Patient Safety with the Matching Michigan project at the National Patient Safety Association (NPSA). During this time she also worked with international leaders in patient safety at the World Health Organisation in Geneva.
Following her role at the NPSA Jeanette worked for NHS London as a Patient Safety Manager, and then as a Safer Care Associate for NHS Institute for Innovation and Improvement (NHS III). While at NHSIII Jeanette completed the Patient Safety Executive Officer training at the Institute for Healthcare Improvement in Boston, USA.
Prior to being appointed as a Safety and Learning lead at NHS Resolution, Jeanette worked for a Clinical Commissioning Group as a Quality Manager.
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