Our main functions are:

  • Claims Management: dealing with claims for compensation on behalf of the NHS in England;
  • Practitioner Performance Advice: managing concerns raised about the performance of doctors, dentists and pharmacists;
  • Primary Care Appeals: dealing with appeals and disputes between primary care contractors and NHS England; and
  • Safety and Learning: helping providers of NHS care to understand their own claims risk profiles to target safety activity and share learning across the health service nationwide.

All of our services will focus on achieving fair and timely resolution, wherever possible keeping patients and healthcare staff out of formal processes to minimise distress and cost.

For more information on each of our services, select one of the boxes below:

Claims Management

Find out more: Claims Management

Practitioner Performance Advice

Find out more: Practitioner Performance Advice

Primary Care Appeals

Find out more: Primary Care Appeals

Safety and Learning

Find out more: Safety and Learning