Our main functions are:

  • Claims Management: delivering expertise in handling both clinical and non-clinical claims to members of our indemnity schemes;
  • Practitioner Performance Advice: delivering expert advice, support and interventions on the fair management of concerns about the performance of doctors, dentists and pharmacists;
  • Primary Care Appeals: an impartial resolution service for the fair handling of primary care contracting disputes; and
  • Safety and Learning: supporting the NHS, our members and beneficiaries to better understand their claims risk profiles, to target their safety activity while sharing learning across the system to improve patient care.

All of our services will focus on achieving fair and timely resolution, wherever possible keeping patients and healthcare staff out of formal processes to minimise distress and cost.

For more information on each of our services, select one of the boxes below:

Claims Management

Find out more: Claims Management

Practitioner Performance Advice

Find out more: Practitioner Performance Advice

Primary Care Appeals

Find out more: Primary Care Appeals

Safety and Learning

Find out more: Safety and Learning