Claims Management


The bulk of our workload is handling negligence claims on behalf of the members of our indemnity schemes: NHS organisations and independent sector providers of NHS care in England and since April 2019, beneficiaries of state-backed indemnity for general practice.

The majority of claims we receive are resolved without formal court proceedings and, in these early stages, more claims are resolved without payment of damages than with payment of damages. In 2017/18, just under one third of claims ended up in litigation with fewer than 1% going to a full trial (where most end in judgment in favour of the NHS). Claims resolved without the need for formal court proceedings are managed by our in-house teams. The overwhelming majority were resolved by negotiation in correspondence, in meetings between the parties, or using some form of alternative dispute resolution, including formal mediation.

Claims Management structure chart

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