Alternative dispute resolution



Where appropriate we participate in mediation or other forms of alternative dispute resolution as a means of resolving concerns fairly.


Our new claims mediation service has been designed to support patients, families and NHS staff in working together towards the resolution of incidents, complaints, legal claims and costs disputes – avoiding the unnecessary expense, time, stress and potential emotional distress of going to court. The service will provide access to an independent and accredited mediator, selected from a panel drawn from a wide range of backgrounds.

We recently retendered our contract for the claims mediation service, with four providers being successful.  The revised contract launched on 1 May 2020.

Our partners for the claims mediation service are:

The Centre for Effective Dispute Resolution (CEDR) and Trust Mediation Limited, appointed to mediate disputes arising from personal injury and clinical negligence incidents and claims.

Costs Alternative Dispute Resolution (CADR) and St. John’s Buildings Limited, appointed to mediate disputes arising from the recoverability of legal costs.

For more information please contact:


020 7536 6062
Contact: Lauren McGuirl, Director of Commercial Disputes, via
Find out more about CEDR working with us

Trust Mediation

020 7353 3237
Contact: Tim Wallis, Chairman, via
Find out more about Trust Mediation’s work with us


020 3282 7565
Contact: Tanya Sharp, Registrar, via
Find out more about CADR’s work with us

St. John’s Buildings Limited

0161 2141555
Contact: David Anderson, Head of Corporate Services, via
Find out more about how St John Buildings Limited work with us

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