Alternative dispute resolution


Where appropriate we participate in mediation or other forms of alternative dispute resolution as a means of resolving concerns fairly.


Our new claims mediation service has been designed to support patients, families and NHS staff in working together towards the resolution of incidents, complaints, legal claims and costs disputes – avoiding the unnecessary expense, time, stress and potential emotional distress of going to court. The service will provide access to an independent and accredited mediator, selected from a panel drawn from a wide range of backgrounds.

Our partners for its mediation service are:

The Centre for Effective Dispute Resolution (CEDR) and Trust Mediation Limited, appointed to mediate disputes arising from personal injury and clinical negligence incidents and claims.

Costs Alternative Dispute Resolution (CADR), appointed to mediate disputes arising from the recoverability of legal costs.

For more information please contact:


020 7536 6060
Contact: John Munton, Director of Dispute Resolution Services, via
Find out more about CEDR working with us

Trust Mediation

020 7353 3237
Contact: Tim Wallis, Chairman, via
Find out more about Trust Mediation’s work with us


020 3282 7565
Contact: Hannah Rawlins, Registrar, via
Find out more about CADR’s work with us

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