About
Where appropriate we participate in mediation or other forms of alternative dispute resolution as a means of resolving concerns fairly.
Mediation
Our new claims mediation service has been designed to support patients, families and NHS staff in working together towards the resolution of incidents, complaints, legal claims and costs disputes – avoiding the unnecessary expense, time, stress and potential emotional distress of going to court. The service will provide access to an independent and accredited mediator, selected from a panel drawn from a wide range of backgrounds.
We recently retendered our contract for the claims mediation service, with four providers being successful. The revised contract launched on 1 May 2020.
Our partners for the claims mediation service are:
The Centre for Effective Dispute Resolution (CEDR) and Trust Mediation Limited, appointed to mediate disputes arising from personal injury and clinical negligence incidents and claims.
Costs Alternative Dispute Resolution (CADR) and St. John’s Buildings Limited, appointed to mediate disputes arising from the recoverability of legal costs.
For more information please contact:
CEDR
020 7536 6062
adr@cedr.com
www.cedr.com
Contact: Lauren McGuirl, Director of Commercial Disputes, via lmcguirl@cedr.com
Find out more about CEDR working with us http://www.cedr.com/solve/services/?p=33
Trust Mediation
020 7353 3237
www.trustmediation.org.uk
Contact: Tim Wallis, Chairman, via tim.wallis@trustmediation.org.uk
Find out more about Trust Mediation’s work with us https://www.trustmediation.org.uk/nhs-resolution/
CADR
020 3282 7565
www.costs-adr.com
Contact: Tanya Sharp, Registrar, via registrar@costs-adr.com
Find out more about CADR’s work with us http://www.costs-adr.com/nhs-resolution-mediation-service
St. John’s Buildings Limited
0161 2141555
www.stjohnsbuildings.com
Contact: David Anderson, Head of Corporate Services, via mailto:david.anderson@stjohnsbuildings.co.uk
Find out more about how St John Buildings Limited work with us https://stjohnsbuildings.com/nhs-resolution-mediation-service
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