Covid-19 vaccinations

If you are trying to resolve issues with your Covid-19 vaccination record, please contact the Vaccination Data Resolution Service (VDRS) by calling 119 and selecting option 4 from the automated menu. For questions, please see the Covid-19 vaccination record service FAQs. If you wish to lodge a complaint regarding the VDRS service, then please email:  Please note that NHS Resolution has no connection to the VDRS.


A letter, indemnity arrangements for the Covid-19 vaccination programme, was sent to providers from NHS Resolution, NHS England and NHS Improvement and the Department of Health and Social Care to reassure healthcare professionals and others working and volunteering in the NHS in England about the indemnity arrangements in place.

NHS staff and Covid-19 vaccinations

To help clarify how indemnity arrangements will work with regard to NHS staff and Covid-19 vaccinations, we have prepared an FAQ document that you can view here.

Community pharmacy and Covid-19 vaccinations

Additional FAQs regarding clinical negligence indemnity cover to community pharmacy administering Covid-19 vaccines have also been developed.

Further and extensive guidance on the Covid-19 vaccination programme can be found on the NHS England website.

Summary of indemnity arrangements

For an easy overview of indemnity arrangements, please see our table summarising these.

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