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Pharmacy Appeals User Group


We have established a Pharmacy Appeals User Group to engage with service users in order for us to identify any improvements to our processing of appeals and our appellate decision making.

Our remit is to enable a two-way channel of communication between us and service user representatives and consult with service user representatives on current practice and procedure, and on any proposed changes to practice and procedure.

Terms of reference

The Terms of reference for the Pharmacy Appeal User Group can be read here.


The user group members consist of:

  • Director of Advice and Appeals
  • Deputy Director of Advice and Appeals
  • Head of Operations, Primary Care Appeals
  • Technical Case Manager, Primary Care Appeals
  • Case Manager, Primary Care Appeals (on rotation)
  • Phil Bratley, Primary Care Appeals Pharmacy Panel Member
  • Noel Wardle, Temple Bright
  • Matt Cox, Lloyds Pharmacy Ltd
  • Joanne Watson, Boots UK Ltd
  • Tony Edwards, Well, Bestway Group
  • Sally-Anne Kayes, NHS England
  • Marie Wharton, NHS England
  • Gordon Hockey, PSNC

Pharmacy Appeals User Group Notes

The user group notes for the following meetings can be found below:

Due to the pandemic, there were no meetings in 2020

Thursday 28 November 2019

Thursday 15 November 2018

Thursday 10 May 2018

Monday 27 November 2017

Thursday 18 May 2017

Thursday 10 November 2016

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