Pharmacy Appeals User Group


We have established a Pharmacy Appeals User Group to engage with stakeholders and service users/representatives in order for us to identify any improvements to our processing of appeals and our appellate decision making.

Our remit is to enable a two-way channel of communication between us and stakeholders and service users/representatives and consult on current practice and procedure, and on any proposed changes to practice and procedure.

Terms of reference

Terms of reference for the Pharmacy Appeals User Group can be read here.


The user group members consist of:

  • Deputy Director of Advice and Appeals
  • Head of Appeals
  • Technical Case Manager, Primary Care Appeals
  • Primary Care Appeals Pharmacy Panel Member
  • Case Manager (on rotation)
  • Kelvin Rowland-Jones, NHS England
  • Jane Horsfall, NHS England
  • Sally-Anne Kayes, North East London ICB
  • Marie Wharton, West Yorkshire ICB
  • Charlotte Goodson, Primary Care Commissioning
  • Gordon Hockey, Community Pharmacy England
  • Jo Severn, Boots UK Ltd
  • Claire Smithies, Well Pharmacy, Bestway Group
  • Noel Wardle, Temple Bright LLP
  • Susan Hunneyball, Gordons Partnership

Pharmacy Appeals User Group Notes

The user group notes for the following meetings can be found below:

Wednesday 9 November 2023

Wednesday 10 May 2023

Thursday 25 May 2022

Wednesday  3 November 2021

Thursday 18 March 2021

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