We have established a Pharmacy Appeals User Group to engage with service users in order for us to identify any improvements to our processing of appeals and our appellate decision making.
Our remit is to enable a two-way channel of communication between us and service user representatives and consult with service user representatives on current practice and procedure, and on any proposed changes to practice and procedure.
Terms of reference
The Terms of Reference for the Pharmacy Appeal User Group is being updated.
The user group members consist of:
- Lisa Hughes, Head of Primary Care Appeals
- Jonathan Haley, Business Services Manager of Primary Care Appeals
- Case Manager, Primary Care Appeals (on rotation)
- Phil Bratley, Primary Care Appeals Pharmacy Panel Member
- Noel Wardle, Charles Russell Speechleys LLP
- Matt Cox, Lloyds Pharmacy Ltd
- Joanne Watson, Boots UK Ltd
- Emma Griffiths-Mbarek, Well, Bestway Group
- Sally-Anne Kayes, NHS England
- Marie Wharton, NHS England
- Gordon Hockey, PSNC
Pharmacy Appeals User Group Notes
The user group notes for the following meetings can be found below:
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