Pharmacy Appeals User Group


We have established a Pharmacy Appeals User Group to engage with service users in order for us to identify any improvements to our processing of appeals and our appellate decision making.

Our remit is to enable a two-way channel of communication between us and service user representatives and consult with service user representatives on current practice and procedure, and on any proposed changes to practice and procedure.

Terms of reference

An updated draft Terms of reference for the Pharmacy Appeals User Group can be read here.


The user group members consist of:

  • Deputy Director of Advice and Appeals
  • Head of Appeals
  • Technical Case Manager, Primary Care Appeals
  • Primary Care Appeals Pharmacy Panel Member
  • Gordon Hockey, Community Pharmacy England
  • Joanne Severn, Boots UK Ltd
  • Claire Smithies, Bestway Group
  • Noel Wardle, Temple Bright
  • Kelvin Rowland-Jones, NHS England
  • Jane Horsfall, NHS England
  • Sally-Anne Kayes, North East London ICB
  • Marie Wharton, West Yorkshire ICB

Pharmacy Appeals User Group Notes

The user group notes for the following meetings can be found below:

Wednesday 10 May 2023

Thursday 25 May 2022

Wednesday  3 November 2021

Thursday 18 March 2021

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