Do you have a moment? We’d like to ask you a few questions about the website

Event resources

This provides delegates, and other interested parties, with access to resources related to Safety and Learning events. The materials available here for several months, but will be updated and replaced with the most recent resources in due course.

Presentation slides from the ‘Emergency Department’ virtual forum
Date held: Monday 30 May 2022

NHS Resolution’s Safety and Learning team hosted a virtual forum to share the key themes from our latest reports which led to claims in the Emergency Department in England between 2014 and 2018. Recognising the unique challenges and diversity of clinical presentations seen in Emergency Departments, our forum focuses on: high value and fatalities; missed fractures; falls and pressure ulcers. Clinical themes extracted from our claims data can provide a unique insight to enhance safety, patient experience and strengthen evidence to improve and redesign practices. Claim numbers for emergency medicine have risen in recent years and we have identified areas to improve service. The purpose of the forum was to share insight and promote spread of experiential learning in collaboration with the Royal Colleges of Emergency Medicine and Nursing to inform best service and practice pathways.

Contributors:
Justine Sharpe, Safety and Learning Lead (London)
Dr Denise Chaffer, Director of Safety and Learning
Tim Shurlock, Safety and Learning Lead (South)
Bev Hunt, Safety and Learning Lead (Mediation)

Panel discussion:
Chair: Dr Alex Crowe, Deputy Director for Incentive Schemes and Academic Partnerships
Bev Hunt, Safety and Learning Lead (Mediation)
Katherine Henderson, President of Royal College of Emergency Medicine

Resources:

Watch the recording of this virtual forum here: Learning from Emergency Department (ED) claims virtual forum – NHS Resolution

 

Presentation slides from the ‘Patient Safety Incident Response Framework (PSIRF)’ virtual forum
Date held: Thursday 17th March 2022

NHS Resolution’s Safety and Learning team, in partnership with NHS England and Improvement’s (NHSEI) safety team hosted a virtual forum to support members prepare for the implementation phase of the Patient Safety Incident Response Framework (PSIRF). We heard about the experiences and challenges from an early implementer pilot of PSIRF as well as a Coronial and legal perspective. The purpose of the forum was to spread insight and experiential learning across health providers to support preparations for PSIRF.

Patient Safety Incident Response Framework (PSIRF) programme:

  • Preparation guidance to support planning for PSIRF.
  • Managing expectation of the Coroner’s Office – documentation needed to support PSIRF
  • Reflect and share experiences and challenges as an early adopter site within the national PSIRF pilot
  • Legal insights
  • Signpost to support resources to aid patient safety incident management

Contributors:
Vicky Aldred, Deputy Director of Patient Safety and Patient Safety Specialist – NHSEI London
Jess Peck, Clinical Quality Manager – NHSEI London
Derek Winter, Deputy Chief Coroner of England and Wales and HM Senior Coroner for the City of Sunderland
Helen Woolford, Head of Quality Improvement & Learning – London Ambulance Service (early adopter in PSIRF Pilot)
Jo Lloyd, Senior Partner – Bevan Brittan
Helen Woolford, Head of Quality Improvement & Learning – London Ambulance Service (early adopter in PSIRF Pilot)
Justine Sharpe, Safety and Learning Lead (London) – NHS Resolution

Resources:

 

Presentations slides from the ‘Learning from Claims: Hospital Acquired Pressure Ulcers’ Virtual Forum
Date held: Thursday 14th October 2021

NHS Resolution’s Safety and Learning team shared our data and learning insights on hospital acquired pressure ulcer (HAPU) claims to support improvements in safety and experience. Working in partnership with a range of experts in the topic area to help spread best practice. Our claims insights highlighted common risk themes we have observed regionally as well as sharing solutions as to how some of the risks have been reduced by making systemic and systematic changes. The format was interactive and our experts are a combination of providers, commissioners, patient safety leads and policy makers.

Hospital Acquired Pressure Ulcers programme:

  • Value and volume of HAPU claims for NHS providers.
  • National and regional initiatives.
  • Case stories – highlighting common learning themes.

Contributors:
Jacquie Fletcher, Senior Clinical Advisor – Stop the Pressure Programme/National Wound Strategy, NHS England and NHS Improvement
Glenn Smith, Advanced Nurse Practitioner, St Helens Medical Centre, Isle of Wight.
Dr Fania Pagnamenta, Clinical Academic Nurse Consultant, Newcastle upon Tyne Hospitals NHS FT & Northumbria University
Beverley Hunt, Safety & Learning Mediation Lead, NHS Resolution

Resources

Presentation slides from the ‘Learning from Claims: Missed Fractures’ Virtual Forum
Date held: Thursday 9th September 2021

NHS Resolution’s Safety and Learning team shared our data and learning insights on missed fractures claims to support improvements in safety and experience.  Working in partnership with a range of experts in the topic area to help spread best practice. Our claims insights highlighted common risk themes observed regionally as well as sharing solutions as to how some of the risks have been reduced by making systemic and systematic changes.  The format was interactive and our experts were a combination of providers, commissioners, patient safety leads and policy makers.

Missed fractures programme:

  • Value and volume of falls claims for NHS providers in London and the South regions
  • National and regional initiatives.
  • Case stories – highlighting common learning themes.

Contributors
Dr Robin Evans, Consultant Radiologist
Dr Taj Hassan, Consultant in Emergency Medicine
Richard Evans, Chief Executive, Society of Radiographers
Tim Shurlock, Safety & Learning Lead, NHS Resolution

Resources

 

Page last updated on: