Your right to request information
Under the General Data Protection Regulation (GDPR), you have the legal right to request a copy of the information NHS Resolution holds about you.
What information do we hold?
NHS Resolution is an arm’s length body of the Department of Health and Social Care.
Our four key service areas are:
- Claims Management: Handles clinical and non-clinical claims for indemnity scheme members.
- Practitioner Performance Advice: Offers support and interventions for concerns about the performance of doctors, dentists, and pharmacists.
- Primary Care Appeals: Provides impartial resolution for Primary Care contracting disputes.
- Safety and Learning: Helps the NHS learn from claims and disputes to improve safety.
Additional data areas:
- Human Resources and Organisational Development: Covers NHS Resolution staff employment-related data. Please note that we do not hold the staff records for all NHS staff. If you are a current or former NHS Resolution employee, you may also request access to your employment records.
You can explore the types of data collected under each service via the links on our Privacy Policy page.
What information do we not hold?
NHS Resolution does not hold:
- NHS medical records (e.g. x-rays, scans, GP notes) unless part of an existing claim
- Correspondence between you and other NHS providers
- Vaccination records
- NHS employment records (unless you worked for NHS Resolution)
- NHS 111 call transcripts
For these, contact your GP, NHS England, or your employer. More info: NHS England – Accessing Personal Information
How to make a request
Requesting for yourself
- Complete the Subject Access Request (SAR) form below, providing:
- A photo ID (passport or driving licence)
- A utility bill (dated within the last 3 months) showing your current address
NHS Resolution must verify your identity before processing your request.
Requesting on behalf of someone else
- The individual must sign the authority and declaration sections of the above form
- You may need to provide legal documentation (e.g. Power of Attorney, Court Order)
There is no fee for submitting a SAR.
How will we process your request?
- We will verify your identity and acknowledge receipt within two working days
- If needed, we may ask for clarification or additional information
- We will search for the requested personal data
- If your request involves third-party communications, we may consult those parties before disclosing information
- Responses are sent securely via email or recorded delivery (if requested by post)
Timeframe
We aim to respond within one calendar month of receiving a valid request.
Common SAR questions
Page last updated on:
