In April 2017 we brought together our three functions under the umbrella of our new name, NHS Resolution.
This website sets out our new strategic direction and how over the next five years, we will build upon our combined strengths to transform the way in which we use valuable NHS resources to benefit patients, resolve concerns and help to improve safety.
We are on a journey to becoming NHS Resolution and we are in the process of developing a new website, merging both the NHS LA and NCAS websites into a single user-orientated website. This will go live on resolution.nhs.uk in early 2018.
In the interim, you can read about our five year strategy on resolution.nhs.uk.
NHS Litigation Authority (NHS LA) – providing indemnity schemes for the NHS in England and resolving claims for compensation fairly.
National Clinical Assessment Services (NCAS) – resolving concerns about the performance of individual practitioners.
Family Health Services Appeal Unit (FHSAU) – ensuring the prompt and fair resolution of appeals and disputes between primary care contractors and NHS England.
NHS Resolution – delivering fair resolution and learning from harm to improve safety.
We operate in line with values developed with our staff: professional, expert, ethical and respectful. Our primary focus for the future remains to resolve concerns fairly. However, we also have a duty to use what we know, to help to prevent the same thing happening again. We are not a patient safety body and we cannot succeed in isolation, however we have a unique contribution to make to the patient safety system.