About NHS Resolution

NHS Resolution is an arm’s-length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care.

In 2022 we published our strategy for 2022 to 2025. The strategy builds on the work undertaken since 2017 to focus on early intervention, and avoid unnecessary court action and other formal processes.

The 2023/24 business plan explains in detail how NHS Resolution will deliver its priorities over the year and how the impact of its activities will be measured.

Our main functions are:

  • Claims Management: delivering expertise in handling both clinical and non-clinical claims to members of our indemnity schemes;
  • Practitioner Performance Advice: delivering expert advice, support and interventions on the fair management of concerns about the performance of doctors, dentists and pharmacists;
  • Primary Care Appeals: an impartial resolution service for the fair handling of primary care contracting disputes; and
  • Safety and Learning: supporting the NHS, our members and beneficiaries to better understand their claims risk profiles, to target their safety activity while sharing learning across the system to improve patient care.

Our core functions are supported by the following departments:

  • Corporate services: providing expertise in finance, human resources/organisational development, corporate governance and business development;
  • IT and Facilities: enabling us to deliver our services effectively and keep the information we hold safe with robust data security; and
  • Policy, Strategy and Communications: enabling us to promote the work of NHS Resolution among our scheme members, system partners and other stakeholders.

You can see our organisational chart.

Our purpose

Our purpose is to provide expertise to the NHS to resolve concerns fairly, share learning for improvement and preserve resources for patient care.

NHS Resolution

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