General practice indemnity

Find out more about our new Clinical Negligence Scheme for General Practice (CNSGP)

Being fair

Read our report on supporting a just and learning culture for staff and patients following incidents in the NHS

Our strategy

Read Our strategy to 2022 - Delivering fair resolution and learning from harm

Saying sorry

Read our popular advice on saying sorry

Claims Management

We manage clinical and non-clinical negligence claims on behalf of the members of our indemnity schemes and the beneficiaries of state-backed indemnity for general practice.

Practitioner Performance Advice

Formerly known as NCAS, we provide expert advice, support and interventions in relation to concerns about the individual performance of doctors, dentists and pharmacists.

Primary Care Appeals

Formerly known as FHSAU, we offer an impartial tribunal service for the fair handling of appeals and disputes between NHS England and primary care contractors (GPs, dentists, opticians and pharmacists).

Safety and Learning

We support members locally to better understand their claims risk profiles to target their safety activity and collaborate with others to sharing learning across the system at a national level.