COVID-19 and business continuity

Read our statement on how we are operating to ensure business continuity during the coronavirus outbreak and what it means for you.

General practice indemnity

Find out more about our new Clinical Negligence Scheme for General Practice (CNSGP)

Being fair

Read our report on supporting a just and learning culture for staff and patients following incidents in the NHS

Maternity Incentive Scheme

Read the latest information about our Maternity Incentive Scheme work

Claims Management

We manage clinical and non-clinical negligence claims on behalf of the members of our indemnity schemes and the beneficiaries of state-backed indemnity for general practice.

Practitioner Performance Advice

Formerly known as NCAS, we provide expert advice, support and interventions in relation to concerns about the individual performance of doctors, dentists and pharmacists.

Primary Care Appeals

Formerly known as FHSAU, we offer an impartial tribunal service for the fair handling of appeals and disputes between NHS England and primary care contractors (GPs, dentists, opticians and pharmacists).

Safety and Learning

We support members locally to better understand their claims risk profiles to target their safety activity and collaborate with others to sharing learning across the system at a national level.