What we do
We have four key service areas:
Claims Management: delivering expertise in handling both clinical and non-clinical claims to members of our Indemnity Schemes.
Practitioner Performance Advice: providing advice, support and interventions in relation to concerns about the individual performance of doctors, dentists and pharmacists.
Primary Care Appeals: offering an impartial resolution service for the fair handling of Primary Care contracting services.
Safety and Learning: supporting the NHS to better understand and learn from claims, concerns and disputes; to target safety activity while sharing learning across the NHS.