NHS Resolution is an arm’s-length body of the Department of Health and Social Care. We provide expertise to the NHS on resolving concerns and disputes fairly, sharing learning for improvement and preserving resources for patient care.

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What we do

We have four key service areas:

Claims Management: delivering expertise in handling both clinical and non-clinical claims to members of our indemnity schemes.

Practitioner Performance Advice: delivering expert advice, support and interventions on the fair management of concerns about the performance of doctors, dentists and pharmacists.

Primary Care Appeals: an impartial resolution service for the fair handling of primary care contracting disputes.

Safety and Learning: supporting the NHS, our members and beneficiaries to better understand their claims risk profiles, to target their safety activity while sharing learning across the system to improve patient care.