We recognise the unprecedented pressures placed on our colleagues across the NHS in dealing with the response to the pandemic. We continue to review the impact of our strategic priorities, plans and operations on the wider NHS, and will seek to minimise demands placed on the NHS by us during the ongoing pandemic. NHS Resolution has been closely following government guidance and putting in place business contingency plans that ensure the safety and wellbeing of our workforce whilst also enabling us to continue to serve the NHS and other members and customers with minimal disruption.
In line with government recommendations, the majority of our staff are now working remotely until further notice. We are taking all necessary steps to minimise the impact of this decision on the continued provision of our services.
For important updates affecting each of our service areas, please follow the links below.
- Claims Management (including details of our Clinical Negligence Scheme for Coronavirus)
- Practitioner Performance Advice
- Primary Care Appeals
- Safety and Learning (including details about the maternity incentive scheme)
Please note that NHS Resolution cannot assist with any enquiries concerning Covid-19 vaccination records. This does not fall under our remit and we do not have the means of resolving any issue(s) for you. If you find that the NHS App and/or the NHS Covid Pass does not accurately reflect your Covid-19 vaccination record, please refer to the information provided on the below NHS webpage:
For those who have been vaccinated abroad and are experiencing issues concerning their Covid-19 vaccination records, an international service will be launching soon. Information is available via the below webpage:
To assist with remote working arrangements, office telephones have been diverted. Where possible, please send correspondence to us by email. If this is not possible, please contact your designated contact at NHS Resolution or email GeneralEnquiries@resolution.nhs.uk.
We no longer accept any correspondence sent via DX, please use email instead.
Meetings and events
In line with government advice to avoid unnecessary travel and practice social distancing, our staff are using MS Teams at this time to ensure continuity of service.
We have moved some of our events online; please check our event listings for further information.
Thank you for your ongoing understanding during this challenging situation.
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