Practitioner Performance Advice was established in 2001 and is now a service delivered by NHS Resolution under the common purpose, to provide expertise to the NHS on resolving concerns fairly, share learning for improvement and preserve resources for patient care. We use national frameworks, guidance and standards to underpin and inform our work.
Practitioner Performance Advice provide a range of core services to NHS organisations and other bodies in England, Wales and Northern Ireland such as advice, assessment and intervention, training courses and other expert services.
We understand that healthcare practitioners are facing significant challenges at this time, whether working within or outside their normal scope of practice. We know that this pressured working environment can impact on a practitioner’s ability to perform well, put strain on working relationships and lead to physical and mental health problems. Where these circumstances give rise to performance concerns, we are available to help, whether by providing advice or support for resolution through our own services or by signposting to other means of support.
There is no minimum threshold for seeking advice and we encourage healthcare organisations and practitioners to contact us as early as possible when concerns come to light.
We believe that organisations should foster a just and learning culture which balances fairness, justice and learning when things have not gone as planned. For more information on this please see NHS Resolution’s ‘Being fair’ publication.
The Care Quality Commission and NHS Resolution are committed to working collaboratively to support and improve the quality of care provided within both the NHS and independent sectors. In particular both organisations are committed to improving the safety culture when teams are in difficulty and encouraging providers to seek the support of external organisations where appropriate, for example accessing Practitioner Performance Advice’s team review service – a step that both CQC and NHS Resolution consider can be a positive indicator of a well led organisation.
Care Quality Commission
Page last updated on:
