See important information in relation to COVID-19 and our services here


We would like to hear from you.

Please fill out the form below and we will get in contact with you. Alternatively you can contact us via email, phone or post. See details below the form.

WE DO NOT handle issues with Covid-19 vaccination record.

We are not the organisation you need – please contact the Vaccination Data Resolution Service (VDRS) which IS NOT PART of NHS Resolution by calling 119 and selecting option 4 from the automated menu. For questions, please see the Covid-19 vaccination record service FAQs. If you wish to lodge a complaint regarding the VDRS service, then please email:

  • Note: * denotes mandatory text
  • This field is for validation purposes and should be left unchanged.

By email

General enquiries

Press office (please note this email account is only monitored during normal office hours from 9am to 5pm – we run a very limited out-of-hours emergency service.


Claims Management

Primary Care Appeals

Safety and Learning

By phone

London office (Head office) 020 7811 2700

Leeds office (Primary Care Appeals enquiries only) 0203 928 2000

For claims enquiries (other than GP indemnity) 020 7811 2700

For all GP indemnity enquiries 0207 811 6212

By post

London and Leeds offices

NHS Resolution
8th Floor
10 South Colonnade
Canary Wharf
E14 4PU


Leeds office

NHS Resolution
Primary Care Appeals service
7&8 Wellington Place

Page last updated on: