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Primary Care Appeals


We are responsible for ensuring the prompt and fair resolution of appeals and disputes between primary care contractors and NHS England. Primary care contractors include GPs, dentists, opticians and pharmacists. Formerly known as the Family Health Services Appeal Unit, we were established in 1991.

Typical cases include:

Pharmacy: Appeals regarding applications to open NHS community pharmacies; Appeals regarding applications to relocate or change listing; and Appeals regarding breach or remedial notices.

Medical, Dental and Ophthalmic: Disputes regarding entitlement to payments including GP premises rent; Disputes regarding recovery of payments; Disputes regarding breach or remedial notices; Disputes regarding termination of contract; and Appeals regarding suspension payments (GPs and Dentists only).

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