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Primary Care Appeals


We are responsible for ensuring the prompt and fair resolution of appeals and disputes between primary care contractors and NHS England. Primary care contractors include GPs, dentists, opticians and pharmacists. Formerly known as the Family Health Services Appeal Unit, we were established in 1991.

Pharmacy appeals relate to applications to open NHS community pharmacies, to relocate or change listing and against breach or remedial notices.

Disputes relate to entitlement to payments including GP premises rent, against breach or remedial notices, variation or termination of contract and regarding suspension payments (GPs and Dentists only).

Separately, the National Health Service (Performers Lists) (England) Regulations 2013 currently apply to the medical, dental and ophthalmic professions, with similar provision for pharmacists in separate regulations. Under Regulation 18, NHS England is required to provide notification to NHS Resolution of any decisions relating to admittance, or continued inclusion, on those Lists. Similar provisions apply for the Health Boards in Northern Ireland, Wales and Scotland. Before determining a new application, NHS England is required to check with NHS Resolution for any facts relating to investigations or proceedings involving the proposed applicant. This process provides a centralised system for the disclosure of relevant information enabling NHS England to make informed decisions regarding the suitability of those applying to join the relevant list. Primary Care Appeals provides this administrative service for the NHS.


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