Average response time for letter of response to claim (FOI_6940)

Freedom of information request details

FOI request date:

Service: Claims Management

The following information was requested:

Are you able to disclose how many NHS Resolution claims are responded to on average within the 4 month timeframe please?

Information about typical response times would be useful if there is no specific data to accompany this. If a statutory duty deadline is missed is there any guidance for the process or policy around this please?

(Please, see attached PDF for clarification.)

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