Contact and automation software (FOI_5817)

Freedom of information request details

FOI request date:

Service: Corporate

The following information was requested:

1. Contact Centre – target to organisations we know have a CC.

Do you have a customer/ citizen facing contact centre? If not please skip these questions.

2. CRM

Do you use a CRM in the contact centre? What platform is used?

3. AI & Automation

Does your organisation have a customer or citizen facing chatbot?

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