Freedom of information request details
FOI request date:
The following information was requested:
1. Contact Centre – target to organisations we know have a CC.
Do you have a customer/ citizen facing contact centre? If not please skip these questions.
Do you use a CRM in the contact centre? What platform is used?
3. AI & Automation
Does your organisation have a customer or citizen facing chatbot?
Download this information request [Information request for Contact and automation software (FOI_5817)]
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