IT Staff and Software

Freedom of information request details

FOI request date:

Service: Corporate

The following information was requested:

Please could you provide the following information:

1. Number of Employees
2. Number of IT Staff
3. The name of your current IT Service Management Software and the company that supplies it
4. Whether this this a Cloud / SaaS or On-Premise Solution
5. The number of licences and whether these are Named or Concurrent
6. The length of your current contract for this Software / Service
7. The contract expiry date, and whether you intend to change it
8. The Contract Review Date: (approximate date of when the organisation is planning to review this contract.):
9. The Annual cost of the contract
10. The Total cost of the contract
11. The person responsible for this Software / Service and their contact details (name + email + direct phone number if possible)
12. The lead person to contact about any future projects to review or replace this Software / Service, and their contact details (name + email + direct phone number if possible).

If this solution is currently on Premise, please could you also provide the following information:

1. Do you have a cloud migration strategy?
2. If so, is there specific budget allocated to this?
3. Would you be looking to move to a cloud service at the end of the current contract?

Page last updated on: