Contact and automation software (FOI_5817)
The following information was requested:
1. Contact Centre – target to organisations we know have a CC.
Do you have a customer/ citizen facing contact centre? If not please skip these questions.
2. CRM
Do you use a CRM in the contact centre? What platform is used?
3. AI & Automation
Does your organisation have a customer or citizen facing chatbot?
Kent and Medway NHS and Social Care Partnership (FOI_5811)
The following information was requested:
In relation to Kent and Medway NHS and Social Care Partnership Trust –
A. How many times have they ‘settled’ (financial compensation) out of court relating to 2018/2019, 2019/2020, 2021/2022 in relation to a personal injury claim?
B. How many times have they been taken to court for a ‘settlement’ (financial compensation) out of court relating to 2018/2019, 2019/2020, 2021/2022 for a personal injury claim?
C. How many counts of clinical/medical negligence claims were made against them relating to 2018/2019, 2019/2020, 2021/2022?
D. How many counts of personal injury claims were made against the trust relating to 2018/2019, 2019/2020, 2021/2022?
E. How many counts of misdiagnosis claims were made against the trust relating to 2018/2019, 2019/2020, 2021/2022?
F. What was the settlement for each of these claims relating to 2018/2019, 2019/2020, 2021/2022?
G. How many times did the Trust ‘settle’ or go to court for delayed diagnosis relating to 2018/2019, 2019/2020, 2021/2022?
Medication Errors (FOI_5810)
The following information was requested:
In a previous FoI response you provided details on the number of claims and the payments made to people issuing claims under the category ‘medication errors’.
Could you please provide me with similar information, specifically:
- I would like to know the number of successful claims paid out by NHS Resolution in the last financial year (2021/22) as well as the total amount of compensation paid to these claimants in each financial year?
- Could you also supply me with tables showing the aggregate totals for medication error claims for the last five financial years which give (a) the number of successful claims, (b) damages paid, (c) defence costs paid, (d) claimants cost paid and (e) total paid broken down by the speciality.
- Could you also supply me with tables showing the aggregate totals for medication error claims for the five financial years which give (a) the number of successful claims, (b) damages paid, (c) defence costs paid, (d) claimants cost paid and (e) total paid broken down by the main type of harm. Please provide this in a similar format to a previous FoI response.
Please not that for all these questions I require the data to be provided based on the year the claim was paid out rather than when the incident took place, the claim was lodged or liability was accepted.
Download this information request [Information request for Medication Errors (FOI_5810)]
Data Centre contracts (FOI_5808)
The following information was requested:
[Follow-up to FOI_5623]
Reg. Spend of Trustmarque (Virtualisation); can you please confirm whether the contract also includes any other services?
Also further to the original response, Softcat SAN contract has expired. Please provide the latest information.
Download this information request [Information request for Data Centre contracts (FOI_5808)]
Cyber incident claims (FOI_5806)
The following information was requested:
I am seeking information from you regarding the Mental Health Trusts who have been affected by the recent cyber incident and the financial impact/recovery by each of the organisations. It would be helpful to understand what assessment NHS Resolution has made of the impact of this incident.
[Request clarified on 2 February 2023]
I would like information about the claims that are being made as a result of the cyber incident in respect of Mental health Trusts and FTs.
Download this information request [Information request for Cyber incident claims (FOI_5806)]
Medical negligence claims against individual NHS Trusts (FOI_5790)
The following information was requested:
I am asking for the number of medical negligence claims made against individual NHS hospitals in the last full year of data you have. I require the following details within the information you provide:
– Hospital name
– Trust name
– Year of data
– Number of admissions
– Number of hospital beds
– Number of negligence claims received
– Number of Letters of Claims received
– How many SIRI / RCA / Serious Incident reports have you prepared
– Number of claims settled
– Amount of compensation paid out
– Does the hospital have a maternity ward?
– Gender of claimants % (male/female/other)
Advice referrals re GPs from Cardiff (FOI_5782)
The following information was requested:
Can you please kindly let me know how many GPs from Cardiff have been referred to NHS Resolution for behavioural assessments in the last 2 years?
Perineal Tear (FOI_5787)
The following information was requested:
Please would you be able to provide data related to all claims involving obstetric anal sphincter injuries (OASI; third-and fourth-degree perineal tears) between the years 2010/11 – 2021/22. Specifically, we would like the data include information on:
– number of claims
– reasons for claims
– length of claims
– costs of claims (damages plus litigation)
(…)
Yes, I would still be interested in the 1st, 2nd and 3rd degree tear data please. Can I ask how 4th degree tears are captured (if at all) in the data? Would they be grouped with the 3rd degree tears, for example?
Download this information request [Information request for Perineal Tear (FOI_5787)]
