Browse our resources
We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Guidance note
Primary Care Appeals – Guidance note Pharmaceutical Needs Assessment (PNA)
This guidance note focuses on the determination of appeals where the Pharmacy Appeals Committee (“Committee”) has been required to consider which PNA should apply to its determination. Its purpose is to provide guidance based on past decisions. The referenced cases are based on particular circumstances …
Factsheet
Factsheet 6 – Primary Care Appeals statistics 2021/22
This Factsheet provides statistical information on the various workstreams.
Leaflet
Supporting primary care
NHS Resolution offers support and insights to those working in primary care from across our four services: Claims Management, Practitioner Performance Advice, Primary Care Appeals and Safety and Learning. We have produced a short digital brochure that outlines how each service supports those working in …
Guidance note
Primary Care Appeals – termination of primary medical services contracts
This guidance note focuses on NHS Resolution’s determinations of applications for dispute resolution against termination notices. Its purpose is to provide guidance based on past decisions
Guidance note
Primary Care Appeals – termination of primary dental services contracts
This guidance note focuses on NHS Resolution’s determinations of applications for dispute resolution against dental termination notices. Its purpose is to provide guidance based on past decisions.
Leaflet
Primary Care Appeals – who we are and what we do
NHS Resolution is responsible for ensuring the prompt and fair resolution of appeals and disputes between primary care contractors or those wishing to provide primary care services and NHS England/integrated care boards (ICBs). Contractors or those wishing to provide primary care services include general practitioners, …
Factsheet
Factsheet 6: Primary Care Appeals statistics 2018/19
This Factsheet provides statistical information on the various workstreams.
Guide
Primary Care Appeals – approach to awarding interest
The purpose of this note is to set out the approach of Primary Care Appeals to the consideration of awarding interest including the guiding principles and process involved. The approach set out in this note is subject to review and evaluation.
Guide
Primary Care Appeals – Requirement of Parties attending Pharmacy Oral Hearings
The purpose of these Rules is to ensure that parties attending pharmacy oral hearings act in accordance with natural rules of fairness and, as a consequence, will assist in the efficient and effective running of oral hearings. This document has been update to reflect GDPR
Factsheet
Factsheet 6: Primary Care Appeals statistics 2019/20
This Factsheet provides statistical information on the various workstreams.
Factsheet
Primary Care Appeals 2020-21 Case stories
In order to facilitate wider learning we highlight the following pharmacy related decisions (where indicated, the full decisions are available on our webpages)
Guidance note
Primary Care Appeals – dispute resolution guidance
This Guidance Note is for general information purposes only. It is not exhaustive but does cover the essential elements needed for parties submitting, or responding to, applications for dispute resolution
Guidance note
Primary Care Appeals – Guidance on opening hours for community pharmacy
This guidance note provides an overview of the provisions in the Regulations relating to pharmacy opening hours and outlines certain issues that commonly arise in pharmacy opening hours appeals and indicates how these issues have been determined by NHS Resolution.
Factsheet
Primary Care Appeals Dispute Outcomes 2015/20
This factsheet provides statistical information on Primary Care Appeals decisions covering 2015 to 2020.
Guidance note
Primary Care Appeals – Breach and Remedial Notices guidance note
Breach notices and remedial notices are performance related sanctions resulting from breaches of NHS pharmacists’ terms of service. The terms of service of NHS pharmacists are set out in Schedule 4 of the National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013
Guidance note
Primary Care Appeals – Hearing appeals together
Schedule 3 of the National Health Service (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013 (the “Regulations”) sets out how appeals of decisions made by NHS England under the Regulations are to be conducted
Guidance note
Primary Care Appeals – Regulation 17 [improvements/better access] guidance note
This guidance note focuses on matters that have arisen in the past in relation to appeals of applications made pursuant to Regulation 17 of the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013
Factsheet
Factsheet 6 – Primary Care Appeals statistics 2020/21
This Factsheet provides statistical information on the various workstreams.
Guidance note
Guidance note on Premises costs (Current Market Rent) disputes
The aim is to provide information which should be used in conjunction with the Regulations, Directions, Protocol, Determinations and Guidance Note for Parties Involved in Dispute Resolution (see paragraph 11). It is not its function to summarise these documents, which should be referred to before …
Guidance note
Guidance to parties on Premises disputes
On 19 May 2020, NHS Resolution amended the guidance issued to parties involved in PCD cases regarding submissions and evidence in order to facilitate the efficient and effective determination of disputes. The guidance (as detailed below) is set-out in first-step letters to parties seeking submissions.
