Browse our resources
We hold one of the largest databases of healthcare related compensation claims in the world, complemented by data on practitioner performance concerns and the causes of contracting disputes in primary care. This is more than 25 years’ worth of data on concerns raised about NHS care.
We have a duty to use this information responsibly to drive positive change for patients and staff.
Our resources section is here to support the early resolution of contracting disputes, improvements in patient safety, a reduction in harm and a reduction in claims.
You can search for resources by topic (such as diabetes, general practice, emergency medicine, spinal infections, maternity), or by the type of resource you would like to view (such as report, video, presentation, animation).
If you would like any further information, please contact us via our contact webpages.
Guidance note
Guidance note on Premises costs (Current Market Rent) disputes
The aim is to provide information which should be used in conjunction with the Regulations, Directions, Protocol, Determinations and Guidance Note for Parties Involved in Dispute Resolution (see paragraph 11). It is not its function to summarise these documents, which should be referred to before …
Factsheet
Factsheet 6: Primary Care Appeals statistics 2018/19
This Factsheet provides statistical information on the various workstreams.
Guidance note
Primary Care Appeals – dispute resolution guidance
This Guidance Note is for general information purposes only. It is not exhaustive but does cover the essential elements needed for parties submitting, or responding to, applications for dispute resolution
Guidance note
Primary Care Appeals – Guidance on opening hours for community pharmacy
This guidance note provides an overview of the provisions in the Regulations relating to pharmacy opening hours and outlines certain issues that commonly arise in pharmacy opening hours appeals and indicates how these issues have been determined by NHS Resolution.
Guide
Primary Care Appeals – Requirement of Parties attending Pharmacy Oral Hearings
The purpose of these Rules is to ensure that parties attending pharmacy oral hearings act in accordance with natural rules of fairness and, as a consequence, will assist in the efficient and effective running of oral hearings. This document has been update to reflect GDPR
Guide
Online appeal form for pharmacy market entry appeals
In order to ensure the effective processing of an appeal, this form can be used and emailed to nhsr.appeals@nhs.net attaching any supporting documentation. Completion of this form is entirely discretionary.
Guide
Oral Hearing procedure for pharmacy appeals
This guide has been designed to assist Committee Members and those appearing before Committee in the way in which Oral Hearings are conducted. It is not intended to be prescriptive and Committee is entitled to deviate from this guide but in doing so Committee will …
Guidance note
Guidance for Parties involved in pharmacy appeals
This Guidance Note is for general information purposes only. It is not exhaustive but does cover the essential elements needed for parties involved with pharmacy appeals.
Factsheet
Factsheet 6 Primary Care Appeals statistics 2017/18
This factsheet provides statistical information on Primary Care Appeals’ various workstreams.
Factsheet
Factsheet 6 Primary Care Appeals (formerly FHSAU) statistics 2016/17
This factsheet provides statistical information on FHSAU (now known as Primary Care Appeals) various workstreams.
Factsheet
Factsheet 6 Primary Care Appeals (formerly FHSAU) statistics 2015/16
This factsheet provides statistical information on FHSAU (now known as Primary Care Appeals) various workstreams.
Guidance note
Primary Care Appeals – Regulation 24 (pharmacy relocation) guidance note
This guidance note is on Regulation 24 of the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013.
Guidance note
Primary Care Appeals – Regulation 44 (prejudice test) guidance note
This guidance note is on Regulation 44 of the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013.
