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Welcome to our webpage overview of NHS Resolution where we highlight the services and resources we provide to primary care:
1. Claims management
We manage 7 clinical claims schemes across both primary and secondary care, including:
- the Clinical Negligence Scheme for General Practice,
- the Existing Liabilities Scheme for General Practice and
- the Clinical Negligence Scheme for Coronavirus
We also manage 3 non-clinical schemes (including 2 risk pooling schemes for trusts).
Claims Management encompasses:
2. Practitioner performance advice
We offer free and impartial advice to manage and resolve performance concerns of doctors, dentists and pharmacists. Where a clinical performance or behavioural assessment might aid the resolution of the performance concern, these may be requested. Services include, but are not limited to:
- Free impartial advice to manage and resolve performance concerns
- Clinical performance and behavioural assessments
We also offer education training events, including, but not limited to:
In addition we provide:
We also administer the Health Professional Alert Notice system, see:
3. Primary care appeals
We ensure the prompt and fair resolution of appeals and disputes between primary care contractors (including GPs, dentists, opticians and pharmacists) and NHS England. Services include, but are not limited to:
4. Safety and Learning
We draw upon claims data in order to learn from claims. We then share learnings across the health service nationwide to assist and encourage pre-emptive action and improvement. This includes publishing and collaborating on reports, reviews, booklets, leaflets, videos, podcasts and web content, a number of which are listed in our Resources section below, focused on primary care resources.
Our Resources section is searchable by service area, theme, audience and resource type. It includes resources aimed at both secondary and primary care, respectively. Below you will find a list, by category, of resources relevant to primary care and/or general practice:
Videos
What is the Clinical Negligence Scheme for General Practice?
What is the Existing Liabilities Scheme for General Practice?
Supporting General Practice – Medical record keeping
Supporting General Practice – Administrative errors
Supporting General Practice – Consent
Supporting General Practice – What to do if you receive a complaint or claim
Supporting General Practice – Common pitfalls
Advice for general practice – 80 years
Giving evidence at inquest: a well-prepared witness
Podcasts
Understanding the Clinical Negligence Scheme for General Practice
Handling Claims under the Clinical Negligence Scheme for General Practice
Reports
Mediation in healthcare claims – an evaluation report
Booklets
A Guide for Healthcare Practitioners
Primary Care Appeals – dispute resolution guidance
Did you know – The benefits of supported decision making – consent
