NHS Resolution – Management in Practice


Welcome to our webpage overview of NHS Resolution where we highlight the services and resources we provide to primary care:

1. Claims management

We manage 7 clinical claims schemes across both primary and secondary care, including:

We also manage 3 non-clinical schemes (including 2 risk pooling schemes for trusts).

Claims Management encompasses:


2. Practitioner performance advice

We offer free and impartial advice to manage and resolve performance concerns of doctors, dentists and pharmacists. Where a clinical performance or behavioural assessment might aid the resolution of the performance concern, these may be requested. Services include, but are not limited to:

We also offer education training events, including, but not limited to:

In addition we provide:

We also administer the Health Professional Alert Notice system, see:

3. Primary care appeals

We ensure the prompt and fair resolution of appeals and disputes between primary care contractors (including GPs, dentists, opticians and pharmacists) and NHS England. Services include, but are not limited to:

4. Safety and Learning

We draw upon claims data in order to learn from claims. We then share learnings across the health service nationwide to assist and encourage pre-emptive action and improvement. This includes publishing and collaborating on reports, reviews, booklets, leaflets, videos, podcasts and web content, a number of which are listed in our Resources section below, focused on primary care resources.


Our Resources section is searchable by service area, theme, audience and resource type. It includes resources aimed at both secondary and primary care, respectively. Below you will find a list, by category, of resources relevant to primary care and/or general practice:


What is the Clinical Negligence Scheme for General Practice?

What is the Existing Liabilities Scheme for General Practice?

Supporting General Practice – Medical record keeping

Supporting General Practice – Administrative errors

Supporting General Practice – Consent

Supporting General Practice – What to do if you receive a complaint or claim

Supporting General Practice – Common pitfalls

Advice for general practice – 80 years

How to prepare for an inquest

Giving evidence at inquest: a well-prepared witness

A conversation with a coroner

Nadine’s story – consent

Consent – legal context



Understanding the Clinical Negligence Scheme for General Practice

Handling Claims under the Clinical  Negligence Scheme for General Practice



Mediation in healthcare claims – an evaluation report



A Guide for Healthcare Practitioners

Primary Care Appeals – dispute resolution guidance

Did you know – The benefits of supported decision making – consent

Saying Sorry

Did you know – Being fair

Did you know – Cauda equina



Resource publication date: