Samantha Thomas

Samantha Thomas

National Safety and Learning Lead for General Practice

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Area Covered:

• London

Profile

Samantha joined NHS Resolution as an associate Safety and Learning Lead for London in December 2021. She was promoted in April 2023 to the role of National Safety and Learning Lead for General Practice. Her primary goal is to increase awareness of risk and learning from claims data among primary care professionals in the integrated health system, in order to support safe practise and improve patient safety.

She is currently running a primary care virtual webinar series on topics such as psychological safety, learning from venous thromboembolism claims, and learning from dermatology claims.
She also co-authored NHS Resolution’s ‘Did you know?’ leaflets on extravasation claims and paediatric medicine error claims.

Samantha has a background in nursing, patient safety and clinical governance. Qualifying as a paediatric nurse in 2008, Samantha has worked across various London trusts providing care in patient homes, the community and private sector as well as operational and strategic governance roles. She holds a BSc (Hons) in Health visiting, a MSc in Public Policy and Management and a Post graduate certificate in leadership and improvement for health services. Key commitments include improving health literacy and transparency in health care and her special interests in organisational culture, human factors, compassionate leadership and system thinking.

Samantha’s favourite non-fiction books include ‘Black box thinking’ by Matthew Syed and ‘Mistakes were made but not by me’ by Carol Tavris and Elliot Aronson.

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