Samantha Thomas
Safety and Learning Lead (Midlands and East)
Area Covered:
• Midlands and East
Profile
Samantha is the Safety and Learning Lead for Midlands and East and a Patient Safety Specialist. She joined NHS Resolution as an associate Safety and Learning Lead for London in December 2021 and in April 2023 became the interim National Safety and Learning Lead for General Practice. Her primary goal is to increase awareness of risk and learning from claims data among primary care professionals in the integrated health system, in order to support safe practice and improve patient safety.
She ran the primary care virtual webinar series on topics such as psychological safety, learning from venous thromboembolism claims, and learning from dermatology claims and co-ordinates large-scale educational events.
She co-authored NHS Resolution’s ‘Did you know?’ leaflets on extravasation claims and paediatric medicine error claims and is currently completing a thematic report on delayed diagnosis of cancer claims in general practice.
Samantha has a background in nursing, patient safety and clinical governance. Qualifying as a paediatric nurse in 2008, Samantha has worked across various London trusts providing care in patient homes, the community and private sector as well as operational and strategic governance roles. She holds a BSc (Hons) in Health visiting, a MSc in Public Policy and Management and a post graduate certificate in leadership and improvement for health services.
Key commitments include improving health literacy and transparency in health care and her special interests in health inequalities, organisational culture, human factors, compassionate leadership and system thinking.
Samantha’s favourite non-fiction books include ‘Black box thinking’ by Matthew Syed and ‘Mistakes were made but not by me’ by Carol Tavris and Elliot Aronson.
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